{"id":3405982,"url":"https://alion.io/job/actual-group-customer-service-representative-mf-6","title":"Customer Service Representative (M/F)","company":{"id":2546008,"name":"Actual Group","domain":"actualgroup.com","url":"https://alion.io/company/actualgroup-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":25,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chécy, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24680,"max":24680,"currency":"EUR","period":"year","gross":null,"usd_annual":27500},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T16:10:45Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T17:37:57Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Are you recognized for your sense of service and administrative rigor? Join a dynamic company in Chécy (45430) as a Customer Service Representative (m/f) for a permanent CDI contract.\nYour main missions\nAs a key contact, you will handle customer reception and qualify requests with responsiveness. You will manage the entire order process (quotes, entry, complaints) while acting as the key interface between customers and internal departments. Your role is essential to ensure customer satisfaction and the reliability of commercial data.\nConditions and benefits\nYou will join a structured organization with a gross annual salary of 24 680 euros, supplemented by a 13th month and an annualization bonus. Your working time is 37 hours per week, allowing you to benefit from 11 RTT days per year. You will also enjoy an advantageous working environment: health insurance 70% covered by the employer, meal vouchers, transport allowances, and access to the CSE. After 6 months of seniority, you will have the possibility to telework one day per week.\nAdditional information\nNon-executive position.\nNote that the company plans annual closure periods, including three weeks in August and one week during the end-of-year holidays.\nTo excel as a Customer Service Representative (m/f), you must hold a Level III qualification (Bac +2\nBTS, DUT or equivalent), demonstrating a solid academic foundation to understand the challenges of customer relations.\nWe are looking for a collaborator with an excellent sense of service and natural interpersonal skills, capable of advising our clients with professionalism and empathy. Your rigor and listening skills will be decisive assets to ensure the satisfaction of our contacts and establish a climate of lasting trust.\nProficiency in office software as well as a real appetite for teamwork are essential to succeed in your daily missions within Actual.","description_format":"text","description_chars":1888,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-28T16:10:45Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.596,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","agency","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":27500,"is_top_pay":false},"html_url":"https://alion.io/job/actual-group-customer-service-representative-mf-6","json_url":"https://alion.io/job/actual-group-customer-service-representative-mf-6.json","meta":{"generated_at":"2026-11-01T22:13:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2546008},"rest":"https://alion.io/mcp/rest/get_company?id=2546008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factual-group-customer-service-representative-mf-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factual-group-customer-service-representative-mf-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factual-group-customer-service-representative-mf-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actual-group-customer-service-representative-mf-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factual-group-customer-service-representative-mf-6"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3405982}},{"tool":"search_jobs","arguments":{"company":"actualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3405982},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}