{"id":3675034,"url":"https://alion.io/job/actual-group-customer-service-representative-mf-8","title":"Customer Service Representative (M/F)","company":{"id":2546008,"name":"Actual Group","domain":"actualgroup.com","url":"https://alion.io/company/actualgroup-com","size_band":"1001-5000","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":100,"open_postings":47,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bourg-en-Bresse, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":12,"max":null,"currency":"EUR","period":"hour","gross":null,"usd_annual":26000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T10:32:12Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-15T03:07:34Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ACTUAL Lyon is looking for several Customer Service Representatives (M/F) for temporary interim assignments in Bourg-en-Bresse and its surrounding areas.\nAs part of your duties, your tasks will consist of\n Welcoming and assisting customers in discovering the full range of service offerings. \n Acting as a business lead generator for banking advisors and professional account managers.\n Identifying the expected service, proposing an adapted solution, and assisting customers with their purchases.\n Raising customer awareness regarding the use of automated machines and promoting multi-channel remote services.\n Performing routine operations related to products and services (mail, parcels, banking, telephony) in compliance with safety instructions and procedures.\n Contributing to the continuous improvement of service quality (cleanliness of areas, updating information, restocking, proactivity regarding wait times).\n Additional information:\n 35 hours per week (Monday to Saturday morning)\n Hourly rate of 12€49 + Bonuses\n Actual Group benefits (CSE, Actual Savings Account 12%, Health insurance, etc.)\n Holding at least a Bac-level diploma, you have a first successful experience in customer relations (reception, sales, consulting, or support).\nExperience within the La Poste Group would be a real asset.\nEndowed with an excellent sense of service, you are smiling, dynamic, and enjoy contact with customers. Your adaptability and interpersonal skills are your strengths.\nDo you recognize yourself in this profile? Don't wait any longer and send us your application!","description_format":"text","description_chars":1572,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T10:32:12Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.583,"p_room":0.9,"age_days":10,"expected_fill_days":30,"reasons":["seen:10","agency","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":26000,"is_top_pay":false},"html_url":"https://alion.io/job/actual-group-customer-service-representative-mf-8","json_url":"https://alion.io/job/actual-group-customer-service-representative-mf-8.json","meta":{"generated_at":"2026-11-15T04:49:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2546008},"rest":"https://alion.io/mcp/rest/get_company?id=2546008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factual-group-customer-service-representative-mf-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factual-group-customer-service-representative-mf-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factual-group-customer-service-representative-mf-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actual-group-customer-service-representative-mf-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factual-group-customer-service-representative-mf-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3675034}},{"tool":"search_jobs","arguments":{"company":"actualgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3675034},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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