{"id":2295128,"url":"https://alion.io/job/actum-services-it-support-engineer","title":"IT Support Engineer","company":{"id":4413092,"name":"ACTUM SERVICES","domain":"actum.be","url":"https://alion.io/company/actum-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poperinge, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-10T15:01:05Z","employer_posted_date":null,"last_verified_at":"2026-10-10T15:01:05Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Introductie\nBen jij een probleemoplosser met een passie voor IT? Wil jij een essentiële rol spelen in het ondersteunen en optimaliseren van IT-systemen binnen een dynamische omgeving? Dan zijn wij op zoek naar jou!\n\nJouw verantwoordelijkheden:\nAls IT Support Engineer maak je deel uit van een team dat instaat voor de IT-ondersteuning binnen de Actum groep. Jouw taken zijn gezond verdeeld tussen ondersteunend-en projectwerk. - Fungeren als eerste aanspreekpunt voor IT-vraagstukken (helpdeskfunctie).\n\n - Analyseren en troubleshooting van IT-gerelateerde problemen: Workstations, gebruikers, netwerk, randapparatuur, software… Dit via face-to-face contact, telefonisch of via remote support tools.\n\n - Je staat - samen met je collega’s - in voor de dagelijkse werking:\n\n - Registratie, opvolging en afwerking van IT issues/requests via ticketing.\n\n - Configureren van endpoints, account- toegang- en mailbeheer, voor nieuwe en vertrekkende medewerkers.\n\n - Optimaliseren en beheren van Microsoft 365 toepassingen.\n\n - Doorvoeren van IT-standaarden en structuur binnen de organisatie.\n\n - Up-to date houden van onze infrastructuur:\n\n - Uitvoeren van (geautomatiseerde) upgrades. Zowel hard-en software.\n\n - Opstellen en onderhouden van onze IT-assets.\n\n - Beveiligen van systemen tegen cybercriminaliteit.\n\n - Onderhoud en beheer van het VOIP-telefonieplatform.\n\n - ...\n\n - Ondersteuning bieden mbt onze interne software.\n\n - ERP, CAD, applicaties etc (installeren/onderhouden van clients, gebruikersbeheer).\n\nJouw profiel\n- Minimaal een afgeronde IT-opleiding of gelijkwaardige ervaring.\n\n - Ervaring met IT-support en troubleshooting binnen een professionele omgeving.\n\n - Kennis van Microsoft 365 en netwerkbeheer.\n\n - Affiniteit met cybersecurity en IT-beveiliging.\n\n - (Basis)Kennis van ERP-systemen is een pluspunt.\n\n - Proactieve en oplossingsgerichte mindset.\n\n - Goede communicatieve vaardigheden en servicegerichte instelling in teamverband.","description_format":"text","description_chars":1952,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T19:54:24Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":1,"age_days":5,"expected_fill_days":21,"reasons":["seen:5","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/actum-services-it-support-engineer","json_url":"https://alion.io/job/actum-services-it-support-engineer.json","meta":{"generated_at":"2026-10-16T11:21:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4413092},"rest":"https://alion.io/mcp/rest/get_company?id=4413092"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Factum-services-it-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Factum-services-it-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Factum-services-it-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/actum-services-it-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Factum-services-it-support-engineer"}]}