{"id":2124917,"url":"https://alion.io/job/acturis-technical-support-analyst","title":"Technical Support Analyst","company":{"id":172058,"name":"Acturis","domain":"acturis.com","url":"https://alion.io/company/acturis","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wrocław, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":50000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-04T10:00:17Z","employer_posted_date":null,"last_verified_at":"2026-10-04T10:00:17Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"As a leading Software-as-a-Service (SaaS) provider for the general insurance market, Acturis supports more than 100,000 users across over 40 countries, delivering technology that helps insurers operate more efficiently, make better decisions and grow their businesses. Our scale, international reach and long-term partnerships with clients are the result of continuous innovation and a strong focus on quality - but above all, they are built on people.\nAt Acturis, we believe that great products are created by empowered teams. That’s why we strive to build an open, collaborative and inclusive workplace where knowledge is shared, ideas are encouraged and individual contributions truly matter. Our commitment to our people has been recognised with the Great Place to Work certification, reflecting the positive, supportive and inspiring environment we create every day.\nFrom the very beginning, we invest in your success. We offer an exceptional onboarding experience, supported by a structured learning process, clear development pathways and high-quality training programs designed to help you quickly feel confident in your role and continuously grow your skills. Whether you are learning new technologies, understanding complex systems or developing professionally, you will be supported at every stage.\nWe also believe that potential matters more than experience. If you are looking to take your first steps in the IT industry, motivation, curiosity and a willingness to learn are what truly count for us. We value people who want to develop their skills, work as part of a team, think analytically and take ownership of the projects they contribute to. You will have the opportunity to work in an international environment, collaborate with colleagues from different backgrounds and create solutions that genuinely help our customers.\nIf you are looking for a place where you can grow, make an impact and be part of a supportive, forward-thinking organisation, Acturis is the place for you.\n\nYour responsibilities will include:\nHelping customers with the configuration of Acturis to get the most out of the system while meeting their business needs,\n\nAdvising customers on system functionality and providing solutions to technical queries and issues,\n\nTesting configuration changes and evaluating the impact of new features on tools, processes, and customer workflows,\n\nUsing SQL databases to create reports and create dedicated solutions based on customer requirements,\n\nCreating and maintaining clear, accurate documentation for both internal teams and customers.\n\nOur requirements:\nA completed higher education qualification,\n\nFluent English (min. B2 level), with particular emphasis on Business English - spoken and written,\n\nExcellent problem-solving skills and attention to detail,\n\nAbility to work under time pressure and meet deadlines,\n\nAbility to work both in a team and independently,\n\nExcellent communication and interpersonal skills,\n\nAbility to quickly learn new skills.\n\nIf you meet the above requirements, you are our ideal candidate!\n\nWhat do we offer?\nStable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance,\n\nOpportunities for development - courses and training (language, technical, soft), as well as a company library,\n\nFeedback - up to 6 times a year to help you understand what you are doing well and what are your areas for development,\n\nGain experience - you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge,\n\nRegular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience,\n\nBenefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you,\n\nHybrid working model - after an onboarding period, possibility to work remotely up to 3 days a week.\n\nEarnings conditions\nOur goal is not only to deliver top-quality products to our customers but also to invest in employees who are eager to grow and achieve both their personal ambitions and the company’s objectives.\nThat’s why, in addition to a comprehensive benefits package, we offer a transparent feedback system connected with the possibilities of regular salary reviews.\nDuring your first two years with us - when skill development is at its peak- you’ll have the opportunity for performance-based salary adjustments every four months, based on individually assigned goals for each review cycle. After this initial period, the process transitions to annual salary reviews aligned with your career progression.\nJoin our team and enjoy a competitive starting salary of 5 000 PLN gross, a guaranteed raise after the probation period, and the opportunity to enhance your skills while being regularly rewarded for your commitment. \n\nWhat does our recruitment process look like?\nThe recruitment process consists of several stages that allow us to get a better idea of your skills and team fit:\nMaths and logic test in English.\n\nThree stage online recruitment interview - HR and 2 technical parts.\n\nFace to face interview with the Manager in our office location in Wrocław.\n\n💡 Each stage will give you a better understanding of our expectations and us of your skills. And after each of them you will receive feedback from us.\n\nMeet us! 🌍\nWe are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification. We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues. If you want to find out more, have a look at our Employer Profile!\n\nIf you are interested in our offer, please send your CV in English.\n\nPlease include the following clause in the documents you submit:\nI hereby authorise Acturis Poland Sp. z o.o. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments)). I hereby authorise Acturis Poland sp. z o.o. to process my personal data for the purposes of any future recruitment processes.\nTech stack\nJira\nSQL\nConfluence","description_format":"text","description_chars":6614,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-10-08T23:50:21Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-14T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.757,"p_room":0.945,"age_days":9,"expected_fill_days":21,"reasons":["seen:9","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/acturis-technical-support-analyst","json_url":"https://alion.io/job/acturis-technical-support-analyst.json","meta":{"generated_at":"2026-10-14T19:59:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172058},"rest":"https://alion.io/mcp/rest/get_company?id=172058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facturis-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facturis-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facturis-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acturis-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facturis-technical-support-analyst"}]}