{"id":2967491,"url":"https://alion.io/job/acuity-customer-care-specialist-ii","title":"Customer Care Specialist II","company":{"id":1884164,"name":"Acuity","domain":"acuityinc.com","url":"https://alion.io/company/acuityinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Guadalupe, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:46:01Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-30T19:17:20Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.\nWe achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.\nAcuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.\nJob Summary\nProvide support to internal customers and departments such as Customer Experience, Sales, and Product by managing orders, tracking delivery dates, and resolving issues to ensure customer commitments are met\nKey Responsabilities\nOrder Processing: Validate target dates based on actual lead times, resolve issues preventing order activation or shipment, and process return authorizations.\n\nExpedite Requests: Coordinate customer requests to expedite orders, obtain approvals, and identify alternatives with Manufacturing and Customer Support teams.\n\nBacklog Management: Use Power BI to identify opportunities to expedite orders, monitor constraints, propose solutions, and communicate delivery date changes.\n\nCommunication and Follow-up: Keep delivery commitments up to date and promptly communicate potential delays to relevant stakeholders.\n\nContinuous Improvement: Participate in initiatives to improve service levels and team productivity.\n\nSkills and Minimum Experience Required\nBachelor Degree\n\n0-2 years of experience in customer service, supply chain.\n\nIntermediate conversational English skills\n\nProficiency in Excel and Microsoft Office; willingness to learn new tools.\n\nStrong communication, organizational, and analytical skills.\n\nEmpathy, proactivity, and problem-solving abilities.\n\nAbility to work collaboratively, exercise sound judgment, and handle high-pressure situations.\n\nExperience in customer service, logistics, production, or Supply Chain is preferred, including internships.\n\nTravel Requirements\n0-25%\nWe value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.\nAccommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at +1 (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition.\nAny unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property.\nAcuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. 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Docs: https://alion.io/developers"}}