{"id":3046276,"url":"https://alion.io/job/acuity-customer-resolution-specialist-i","title":"Customer Resolution Specialist I","company":{"id":1884164,"name":"Acuity","domain":"acuityinc.com","url":"https://alion.io/company/acuityinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":47000,"max":57200,"currency":"USD","period":"year","gross":null,"usd_annual":57200},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:39:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T15:45:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.\nWe achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.\nAcuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.\nWork location: This position may be based anywhere in the United States.\nJob Summary\nThe Customer Resolution Specialist is esponsible for supporting all channel customers by providing exemplary order entry support. Responsibilities include, but are not limited to: order entry, order management, intake of all customer inquiries, and resolution of any small task, regardless of domain. Candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded.\nKey Tasks & Responsibilities (Essential Functions)\nInternal Agency:\nProvides standard target pricing when requested\nProvides internal crossover support when requested\nReceives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.\nEntry of customer purchase order (PO) into Acuity order management system.\nOrder Management:\nSupport basic level order management after entry through activation\n Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner\nMonitor assigned customer orders proactively to ensure delays are communicated\nAct as liaison/translator between internal partners and customer\nIntake:\n Point of contact for the entire CX Org to act as navigator for customer\nCollect and document details for easy transition to other departments, ensuring a customer does not have to repeat information\nSubmit RFA/Claim/CFA form (etc.) on behalf of the customer per company policy \nCompany Initiatives:\nActive contributor in annual initiatives to increase the industry service level\nActive contributor in annual initiatives to improve team productivity\nSkills and Minimum Experience Required\nAssociate’s Degree, Technical Degree or equivalent work experience\n1+ years of relevant work experience in customer service or order management\nExcellent communication and organizational skills \nComputer skills - proficiency with Microsoft Office tools and technical aplitude to learn new software tools.\nAbility to work both independently and as a team player who can contribute to an inclusive environment. \nAnalytical and problem solving skills - able to identify critical situations and use good judgment to respond in a timely manner\nConsults appropriate stakeholders before making critical decisions\nCustomer-focus and assertiveness in driving actions required to create a superior service experience for the customer.\nTravel Requirements\n1-20%\nThe range for this position is $47,000 to $57,200 USD. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.\nWe value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.\nPlease click here and here for more information.\nAccommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at (770) 922-9000, and select option 4. Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.\nAny unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.\nAcuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.\nE-Verify Participation Poster\ne-verify.gov\neeoc.gov","description_format":"text","description_chars":5930,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-22T00:39:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:25","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":57200,"is_top_pay":false},"html_url":"https://alion.io/job/acuity-customer-resolution-specialist-i","json_url":"https://alion.io/job/acuity-customer-resolution-specialist-i.json","meta":{"generated_at":"2026-10-23T21:15:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1884164},"rest":"https://alion.io/mcp/rest/get_company?id=1884164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facuity-customer-resolution-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facuity-customer-resolution-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facuity-customer-resolution-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acuity-customer-resolution-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facuity-customer-resolution-specialist-i"}]}