Sales Support Engineer

Distech Controls’ success and reputation are fueled by our world-class team of employees. We look for qualified individuals who are striving to succeed and that wish to actively contribute to our continued growth. Distech Controls values its team members and offers them a modern, motivating work environment, and competitive salaries and benefits.

Distech Controls is a Canadian-based company located in Brossard, on the South Shore of Montreal (QC), with a European headquarter in Brignais (Lyon), France. We are proud to be part of the Acuity Inc. family since 2015. Our mission is to connect people with intelligent building solutions for better health, better space, and better efficiencies through our forward-thinking technologies and services.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.

Job Summary

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of System Integrators and End-User customers with adoption of the best technology our industry has to offer.

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities.

You will work directly with your System Integrators, End User Customers, and Regional Sales Managers to create and manage your own schedule of commitments.

You will be joining a solutions sales team with an incredible family-like culture. Your peers will be some of the brightest minds in our industry. We hope the thought of learning about the latest technology in the building controls industry and sharing that knowledge with customers sounds like fun. We look forward to meeting you.

This position is Remote (work from home), based in Singapore and does require company-paid travel.

Key Tasks & Responsibilities (Essential Functions)

• New Product Introductions
• Assist with the development and presentation of tech focused sessions/webminars/lunch and learns
• Supporting new customer onboardings
• Support industry trade show events by assisting with product demonstrations and support with lead generation during events
• Product feature demonstrations
• Providing supplemental product training
• Supporting projects that are adopting new technology for the first time
• Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations
• Provide assistance in project tenders when collaborating with regional sales managers and system integrator partners

Skills and Minimum Experience Required

• Exceptional knowledge and understanding of the Tridium Niagara Framework. EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution. You should be confident in your ability to take a station from scratch with no templates to a complete automation system.
• A solid fundamental understanding of HVAC systems.
• Ability to think logically and write programs for HVAC control.
• Have a knack for explaining often tough and complicated topics in layman’s terms.
• Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
• Fundamental understanding of MSTP and IP networking
• Ability to show initiative when working independently as well as collaborate closely with internal/external stakeholders as required
• Effective time management skills and ability to assess task urgency and importance to deliver high quality results

Preferred Skills, Experience and Education

• Experience with IoT integrations and API’s
• Ability to write code in computer programming languages such as Python, Java, C++
• Your personal hobbies include tinkering, building, or creating
• Advanced understanding of IP networking
• Experience with Linux and or Docker/Containers
• Tertiary education (either a degree or vocational) is preferred but not required

Distech Controls Inc. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.