{"id":2378291,"url":"https://alion.io/job/acuity-senior-servicenow-developer-itsm-sme","title":"Senior ServiceNow Developer (ITSM SME)","company":{"id":4409311,"name":"Acuity","domain":"myacuity.com","url":"https://alion.io/company/acuity-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":737},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:59:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T05:47:17Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Overview\nAcuity Inc. is growing. We are seeking a Lead ServiceNow Developer (ITSM SME) to support a highly visible federal ServiceNow platform modernization initiative.\nThis role leads the technical implementation of ITSM capabilities across the ServiceNow platform, supporting both platform assessment and enterprise modernization efforts. The developer collaborates closely with the Platform Architect, government stakeholders, and engineering teams to implement configuration-first ServiceNow capabilities aligned with modern ITSM practices and ServiceNow architectural standards.\nThe position requires deep expertise in ITSM process implementation, ServiceNow configuration, and workflow development to deliver scalable, maintainable service management capabilities across the enterprise platform.\nWhy Acuity?\nIf you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.Responsibilities\nThe Lead Developer (ITSM SME) works with a multidisciplinary ServiceNow team to implement and modernize enterprise ITSM capabilities. The individual will:\nLead technical implementation of ServiceNow ITSM capabilities including Incident, Problem, Change, Major Incident, and Knowledge Management.\nConfigure and implement ITSM capabilities using configuration-first ServiceNow development patterns aligned with platform best practices.\nSupport platform assessment activities by analyzing existing workflows, configurations, scripts, and customization patterns that impact platform maintainability and upgrade readiness.\nTranslate ITSM process requirements into scalable ServiceNow configurations, workflows, and service catalog capabilities.\nConfigure and maintain ServiceNow platform capabilities including Service Request Management, Knowledge Management, and Employee Center user experiences.\nDevelop and configure workflows, flows, business rules, and platform logic using supported ServiceNow development standards.\nDevelop and maintain integrations between ServiceNow and external enterprise systems.\nCreate Automated Test Framework (ATF) tests to support platform quality, regression testing, and upgrade readiness.\nWork within an Agile delivery model, supporting backlog refinement, story estimation, sprint delivery, and technical implementation of user stories.\nCollaborate with architects, functional leads, and government stakeholders to implement scalable platform capabilities.\nImplement solutions aligned with platform governance standards, configuration-first architecture, and long-term maintainability.\nMaintain technical documentation including configuration standards, implementation documentation, and platform development guidance.\nQualifications\nBachelor’s degree from an accredited college or university, preferably in a related technical field.\nMinimum five (5) years of hands-on ServiceNow development experience supporting enterprise ITSM implementations.\nExtensive knowledge of ITIL and ITSM processes.\nDemonstrated experience implementing ServiceNow ITSM capabilities including Incident, Problem, Change, and Knowledge Management.\nExperience configuring and administering ServiceNow platform capabilities.\nExperience developing workflows, business rules, and integrations within the ServiceNow platform.\nDemonstrated strength in technical problem solving, process improvement, and solution implementation.\nStrong interpersonal and collaboration skills working with technical teams and business stakeholders.\nStrong communication and facilitation skills supporting collaboration across technical and functional teams.\nITIL® Foundation or higher certification.\nServiceNow Certified System Administrator.\nServiceNow Certified Application Developer.\nDesired Qualifications\nServiceNow Certified Implementation Specialist - ITSM\nClearance Requirement\nAbility to obtain and maintain a Public Trust clearance.\nAbout Acuity\nAt Acuity, your work matters-and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.\nWhy You’ll Love Working Here:\nGrow Your Career, Your Way We invest in you with personalized development plans, mentorship, and up to $3,000 annually for training and certifications and up to $3,000 for degree seeking programs-so you can keep building the career you want.\nBe Part of Something Innovative You’ll work on cutting-edge solutions that support important government missions, in an environment that encourages new ideas and continuous improvement.\nThrive in a People-First Culture Collaboration, respect, and support aren’t just values-they’re how we operate. Your voice is heard, your contributions are recognized, and your success is shared.\nFeel Valued and Rewarded We offer competitive compensation, comprehensive benefits, and a strong focus on work-life balance so you can perform at your best-at work and at home.\nJoin an Award-Winning Team Our employees consistently rank us among the best-earning honors like Best Places to Work (Washington Business Journal, 9+ years) and Top Workplaces (The Washington Post, 2022-2025).\nBring Your Whole Self to Work We’re committed to building a diverse, inclusive environment where everyone feels respected, supported, and empowered to succeed.\nMake Your Impact\nJoin Acuity and be part of a team where your ideas are valued, your growth is supported, and your work drives meaningful outcomes.\nLearn more: www.myacuity.com\nAcuity is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nMin\nUSD $150,000.00/Yr.Max\nUSD $165,000.00/Yr.Salary Range\nThe salary range for this position represents Acuity's good faith estimate of the compensation for this job title at the time of posting. 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Docs: https://alion.io/developers"}}