{"id":2599038,"url":"https://alion.io/job/acuity-technical-support-analyst","title":"Technical Support Analyst","company":{"id":1884164,"name":"Acuity","domain":"acuityinc.com","url":"https://alion.io/company/acuityinc","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Jira","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-15T07:54:08Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T16:58:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"QSC is creating exceptional, people-centric experiences with the perfect balance of technology and creativity. Q-SYS, our innovative full stack audio, video and control platform, unifies data, devices and a cloud-first architecture, empowering organizations to deliver transformative AV experiences across built spaces. Building on the QSC legacy, QSC Audio delivers audio technology that empowers live entertainers and sound reinforcement professionals with the confidence to create and deliver memorable experiences for their audiences.\nAtrius, Distech Controls and QSC are part of the Acuity Intelligent Spaces (AIS) business segment. Our mission is to make spaces smarter, safer and greener through our strategy of connecting the edge with the cloud using disruptive technologies that leverage data interoperability.\nAcuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.\nWe achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com.\nJob Summary\nWe are seeking an experienced Technical Support Specialist to join the IT Operations team. As a frontline member of the IT organization, you will be responsible for delivering Level 1 and Level 2 technical support to employees, managing endpoint devices, administering Microsoft technologies, and ensuring seamless IT operations. This role requires strong troubleshooting abilities, excellent customer service skills, and hands-on experience supporting enterprise IT environments.\nKey Tasks & Responsibilities (Essential Functions)\nProvide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi-Fi, printer, and remote-access issues.\nConfigure and deploy computers, software, and endpoint devices.\nAdminister Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.\nManage user onboarding/offboarding, account provisioning, access, permissions, and authentication.Manage endpoint compliance, application deployment, and device policies through Intune.\nHandle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.Maintain IT asset inventory, audits, warranty records, and compliance documentation.\nSupport AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).\nMonitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.\nMaintain technical documentation and provide responsive, high-quality end-user support.\nEducation (minimum education required)\nBachelor of Engineering\nSkills and Minimum Experience Required\nMinimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations. \nHands-on experience administering Microsoft 365 and associated services. \nStrong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune. \nExperience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues. \nExperience providing remote support and managing enterprise end-user environments. \nStrong problem-solving, communication, and customer service skills.\nPreferred Skills and Experience\nMicrosoft 365 Administration \nExchange Online \nMicrosoft Entra ID (Azure AD) \nActive Directory \nMicrosoft Intune \nEndpoint Management \nHelpdesk & Desktop Support \nVPN, Wi-Fi, and Network Troubleshooting \nRDP and Remote Support Tools \nIT Asset Management \nIT Procurement \nVendor Management \nMicrosoft Teams Rooms (MTR) \nAudio-Visual (AV) Support \nServiceNow, Jira, Fresh service, Zendesk, or similar ticketing tools\nQSC. is owned by Acuity Inc., which is located in the United States. These companies share a global recruitment system on which the data you provide will be stored, and which will be subject to the laws of the United States of America.\nWe value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.\nAccommodation in the Application Process: Acuity Inc. is an equal opportunity employer. It complies with the Americans with Disabilities Act (ADA) and other applicable laws requiring reasonable accommodation of persons with disabilities in employment. This includes the provision of reasonable accommodation in the application process. If you believe you need reasonable accommodation to assist with our online application system or any aspect of the application process, please contact Human Resources at (770) 922-9000, and select option 4. Please be prepared to identify the requisition / position applied for and the aspect of the application process for which you believe accommodation is needed. The company will engage in an interactive process with you to better understand the request and to determine whether reasonable accommodation is needed and available.\nAny unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.\nAcuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.\nE-Verify Participation Poster\ne-verify.gov\neeoc.gov","description_format":"text","description_chars":6630,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LED Lighting & Luminaires","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-10-15T07:54:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-15T19:47:20Z"},"pay":null,"html_url":"https://alion.io/job/acuity-technical-support-analyst","json_url":"https://alion.io/job/acuity-technical-support-analyst.json","meta":{"generated_at":"2026-10-15T19:47:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30076,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1884164},"rest":"https://alion.io/mcp/rest/get_company?id=1884164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facuity-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facuity-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facuity-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acuity-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facuity-technical-support-analyst"}]}