{"id":2343776,"url":"https://alion.io/job/acuityanalytics-cloud-support-engineer-acuity-analytics","title":"Cloud Support Engineer - Acuity Analytics","company":{"id":1989419,"name":"Acuityanalytics","domain":"acuityanalytics.com","url":"https://alion.io/company/acuityanalytics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":84000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Azure SQL Database","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"Grafana","optional":false},{"name":"ITIL","optional":false},{"name":"Lighthouse","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Terraform","optional":false},{"name":"FinOps","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Sentinel","optional":true}],"status":"live","first_seen_at":"2026-10-12T11:50:05Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T18:11:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Please note that for this role, you must be based in the UK, Malta, Bulgaria or Portugal.\nAbout Us\nAscent has recently been acquired by Acuity Analytics, marking an exciting new chapter for our business and our people.\nAcuity Analytics delivers deep insights and domain-led digital transformation to high-growth and regulated organisations. We combine talent, technology, and expertise to help our customers improve performance and operational efficiency.\nAs part of our continued growth, we are looking for an experienced Level 3 Cloud Support Engineer to join our Managed Services team.\nAbout the Role\nAs a Level 3 Cloud Support Engineer, you will be a senior technical escalation point for our customer Azure environments, taking ownership of complex incidents, platform optimisation, security, governance, and continual improvement.\nReporting to the Head of Managed Services, you will work closely with engineering, service delivery, and customer teams while providing technical guidance to Level 1 and Level 2 engineers.\nThis is a hands-on role with the opportunity to influence technical standards, automation, monitoring, and how our Managed Services capability continues to evolve.\nSkills and Experience Required\nTechnical Expertise\n3+ years' experience supporting Microsoft Azure environments.\n3+ years' experience within Managed Services or a multi-customer environment.\nStrong hands-on experience with enterprise Azure IaaS and PaaS.\nStrong Azure networking, compute, storage, identity, security, backup, and disaster recovery experience.\nExperience with Azure VMs, App Services, Function Apps, Azure SQL, AKS, and Azure Virtual Desktop.\nStrong knowledge of Microsoft Entra ID, RBAC, Conditional Access, PIM, Defender for Cloud, and Azure Policy.\nExperience with Azure Monitor, Log Analytics, Application Insights, DCRs, Grafana, and KQL.\nInfrastructure as Code experience with Terraform, Bicep, and ARM Templates.\nStrong PowerShell and Azure CLI scripting and automation skills.\nExperience with Azure DevOps, GitHub, and CI/CD.\nExperience with Azure Lighthouse and Microsoft Partner Center.\nSupport & Leadership\nExperience leading complex incidents, root cause analysis, and problem management.\nStrong understanding of ITIL-aligned Incident, Problem, Change, and Service Management.\nExperience mentoring and supporting Level 1 and Level 2 engineers.\nStrong customer-facing and stakeholder management skills.\nAbility to manage multiple customer environments and competing priorities.\nStrong technical documentation and problem-solving skills.\nWillingness to participate in a 24x7 on-call rota.\nWhat You Will Do\nAct as the senior technical escalation point for complex Azure incidents and service requests.\nLead major incident response, technical investigations, and root cause analysis.\nMentor and provide technical guidance to Level 1 and Level 2 engineers.\nSupport and optimise customer Azure infrastructure and platform services.\nTroubleshoot complex issues across compute, networking, storage, identity, applications, and security.\nImplement Azure security, governance, compliance, and identity controls.\nDesign and improve monitoring and alerting using Azure Monitor, Log Analytics, Application Insights, Grafana, and KQL.\nDevelop Infrastructure as Code using Terraform, Bicep, and ARM Templates.\nAutomate operational tasks using PowerShell, Azure CLI, and Power Automate.\nSupport customer migrations, modernisation, backup, and disaster recovery.\nConduct platform health reviews and identify opportunities for optimisation and automation.\nSupport customer environments through Azure Lighthouse and Microsoft Partner Center.\nContribute to technical standards, runbooks, documentation, and continual service improvement.\n Preferred Qualifications\nMicrosoft Azure Administrator Associate (AZ-104)\nMicrosoft Azure Security Engineer Associate (AZ-500)\nMicrosoft Azure Solutions Architect Expert (AZ-305)\nITIL v4 Foundation\n Desirable Experience\nAzure Landing Zones\nAzure Kubernetes Service (AKS)\nMicrosoft Sentinel\nFinOps and Azure Cost Management\nAzure Virtual Desktop\nPower Platform\nCloud Adoption Framework (CAF)\nAzure Well-Architected Framework\nMulti-subscription and multi-tenant Azure environments\n Why Join Us\nAt Acuity Analytics, you'll have the opportunity to work across complex enterprise Azure environments while helping shape and improve our Managed Services capability.\nYou'll solve challenging technical problems, influence standards and automation, mentor other engineers, and work closely with customers and technical teams.\nPeople are at the Heart of our Business. By investing in people, we achieve exceptional results for our clients and create new opportunities for our teams to thrive.\nIf you have any questions contact our Talent Acquisition team on ta.admin@acuityanalytics.\nFor more details about Acuity Analytics please see here: Read here.","description_format":"text","description_chars":4878,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Bulgaria","iso":"BG","kind":"country"},{"name":"Malta","iso":"MT","kind":"country"},{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T11:50:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":19,"reasons":["conf:8","win:early"],"computed_at":"2026-10-13T02:59:00Z"},"pay":null,"html_url":"https://alion.io/job/acuityanalytics-cloud-support-engineer-acuity-analytics","json_url":"https://alion.io/job/acuityanalytics-cloud-support-engineer-acuity-analytics.json","meta":{"generated_at":"2026-10-13T02:59:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4504,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1989419},"rest":"https://alion.io/mcp/rest/get_company?id=1989419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facuityanalytics-cloud-support-engineer-acuity-analytics"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facuityanalytics-cloud-support-engineer-acuity-analytics"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facuityanalytics-cloud-support-engineer-acuity-analytics"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acuityanalytics-cloud-support-engineer-acuity-analytics\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facuityanalytics-cloud-support-engineer-acuity-analytics"}]}