{"id":3165840,"url":"https://alion.io/job/acumatica-application-support-consultant-platforms","title":"Application Support Consultant - Platforms","company":{"id":5312,"name":"Acumatica","domain":"acumatica.com","url":"https://alion.io/company/acumatica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-23T12:48:38Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T05:34:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.\nAcumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.\n As an Application Support Consultant, you will directly interact with our partners and customers ensuring the highest level of customer satisfaction through technical mentoring, coaching and consulting services, as well as acting as a client advocate to resolve issues, and to improve process and the application.\nRoles and Responsibilities:\nProvide first level direct support to partners and customers by responding promptly to inquiries within established Service Level Agreement objectives\nBecome highly proficient with using Acumatica’s product suite.\nTroubleshoot and analyze application-related issues and solve problems over phone/chat and web meetings.\nEstablish and maintain a positive and professional relationship with clients. \nAnalyze customer's business and technical requirements and deliver appropriate solutions.\nProvide continuing education to clients on how to effectively use Acumatica products in their businesses.\nManage client technical service requests. Ensure timely resolution of customer issues, escalating when necessary. Ensure clients receive responses to phone/on-line requests within service level response times, as specified per contractual agreements and in service delivery plans.\nCommunicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate.\nUsing the Test application, properly reproduce and document client inquiries and reported problems and provide feedback to Acumatica’s R&D and Professional Services & Consulting departments. \nShare best practices with team members to enhance the quality and efficiency of client support.\nParticipate in individual or team projects, as needed, to expand client support offerings. Document client inquiries and reported problems and provide feedback to Acumatica’s level II support and R&D.\nCollaborate with other cross-functional team members to discuss customer issues and resolutions and to share best practices. Create Knowledge Base articles for repetitive issues.\n Extensive experience with IT systems, networks, and related technologies.\nCollege Degree (Information Technology, Engineering, Computer Science, Accounting, Finance)\nAt least 2 years’ experience in a similar role.\nExperience in account management or service and support. Experience troubleshooting business software products a plus\nAbility to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts in a concise and articulate way.\nMust be comfortable with troubleshooting software, computer, and other IT related problems (ERP / accounting software systems like Dynamics SL, AX, NAV, SAP Business By Design, Everest, Sage, Business applications (CRM) etc.)\nKnowledge of customer service principles and practices are a plus\nWork output must be detailed for the highest level of accuracy and quality\nStrong verbal and written communication skills\nDetail oriented and excellent multi-tasking skills\nExceptional interpersonal and organizational skills\nMust work well in a team environment and present a professional demeanor\nMust be flexible, reliable, trustworthy, and absolutely confidential with all matters\nIntermediate computer skills (i.e. Word, Excel, PowerPoint and Outlook)\nNote: This job requires you to work 9am to 5pm EST (6.30pm to 3.30am SL)\n Industry competitive salary\nComprehensive Health & Life insurances \nHybrid working\nOffice lunch\nExposure to working with distributed global teams\nPaid paternity leave\nAcumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\nIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .","description_format":"text","description_chars":5700,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work","Life insurance"],"hiring_locations":[{"name":"Sri Lanka","iso":"LK","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-23T17:21:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/acumatica-application-support-consultant-platforms","json_url":"https://alion.io/job/acumatica-application-support-consultant-platforms.json","meta":{"generated_at":"2026-10-24T07:15:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10715,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5312},"rest":"https://alion.io/mcp/rest/get_company?id=5312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facumatica-application-support-consultant-platforms"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facumatica-application-support-consultant-platforms"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facumatica-application-support-consultant-platforms"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acumatica-application-support-consultant-platforms\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facumatica-application-support-consultant-platforms"}]}