{"id":3138754,"url":"https://alion.io/job/acumatica-associate-it-analyst-3","title":"Associate IT Analyst","company":{"id":5312,"name":"Acumatica","domain":"acumatica.com","url":"https://alion.io/company/acumatica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"closed","first_seen_at":"2026-10-23T06:31:30Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T19:56:00Z","board_verified":false,"closed_at":"2026-10-27T19:56:00Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it-read what analysts like G2 and Info-Tech have to say about us.\nAcumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device.\nAcumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.\nTo learn more about Acumatica’s mission, please visit: http://www.acumatica.com\n The Associate IT Analyst provides secure, dependable and customer-focused technology support to employees in the Hyderabad office and remote users across the assigned region. The role supports end-user devices, workplace technology, identity and access, IT assets, business applications and service requests, while partnering with global IT teams to resolve issues and improve user experience. The role is expected to resolve service/experience issues and take accountability of requests through resolution or appropriate escalation.\nConfigure, deploy and support laptops, desktops, mobile devices and peripherals in line with corporate standards.\nCoordinate new-hire IT readiness, including device preparation, account and application access, onboarding assistance and asset recovery during offboarding.\nProvide first-line and second-line support for hardware, Windows and macOS, productivity tools, connectivity and approved business applications.\nLog, prioritize, track and resolve incidents and service requests through Jira Service Management in line with established service levels and escalation requirements.\nProvision and review user access in accordance with approved policies, role requirements and information-security controls.\nMonitor and respond to alerts relating to service issues, device compliance or misconfigured assets.\nMaintain accurate hardware and software asset records covering inventory, allocation, warranty, repair, refresh, redistribution and disposal.\nCoordinate local purchasing, receiving and storage of IT equipment in partnership with internal teams and approved vendors.\nKeep endpoints current with approved patches, firmware and security configurations using enterprise endpoint-management tools.\nSupport office technology, including printers, meeting-room audio-visual equipment, Wi-Fi and remote-access connectivity.\nProvide responsive and professional support to employees and senior leaders, including time-sensitive assistance where required.\nCollaborate with global IT, information security and business application teams to resolve complex issues and support regional initiatives.\nDocument procedures, maintain knowledge articles, deliver user guidance and promote safe technology practices.\nHandle all IT related support tasks in the region and provide need based support to Global region (ticket based support)\nIdentify recurring issues and recommend practical improvements to regional and global IT services.\n Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical field (or equivalent practical experience).\n2+ years of experience in IT Support, Desktop Support, Service Desk, or a similar end-user technology support role.\nExperience supporting Windows environments with exposure to macOS, iOS, and Android devices.\nStrong end-user troubleshooting skills across hardware, operating systems, productivity tools, networking, and connectivity issues.\nExperience with Microsoft 365 administration and identity/access management (Entra ID/Azure AD).\nKnowledge of endpoint management, device security, SaaS applications, and access administration.\nUnderstanding of TCP/IP, Wi-Fi, VPN, and remote access technologies.\nExperience working with ticketing systems and IT service management processes.\nExperience managing IT assets, including inventory tracking, asset lifecycle management, and user access controls.\nStrong customer service, communication, and stakeholder management skills.\nAbility to diagnose, prioritize, document, escalate, and resolve technical issues effectively.\nAbility to work independently, manage multiple priorities, and collaborate with cross-functional and global teams.\nProficiency in spoken and written English.\nPreferred Qualifications\nExperience with Intune or other enterprise endpoint management tools.\nExperience with Jira Service Management.\nRelevant Microsoft, ITIL, Endpoint Management, or Service Management certifications.\nExperience supporting meeting room AV equipment, printers, and workplace technology.\nBasic scripting or automation experience (PowerShell preferred).\nExperience coordinating with vendors and supporting IT procurement activities.\nDemonstrated ability to identify recurring issues and recommend service improvements.\n Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\nIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail .","description_format":"text","description_chars":6076,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-23T07:23:53Z"},{"event":"close","at":"2026-10-27T19:56:00Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/acumatica-associate-it-analyst-3","json_url":"https://alion.io/job/acumatica-associate-it-analyst-3.json","meta":{"generated_at":"2026-10-28T11:28:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15042,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5312},"rest":"https://alion.io/mcp/rest/get_company?id=5312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facumatica-associate-it-analyst-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facumatica-associate-it-analyst-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facumatica-associate-it-analyst-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acumatica-associate-it-analyst-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facumatica-associate-it-analyst-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3138754}},{"tool":"search_jobs","arguments":{"company":"acumatica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3138754},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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