{"id":3016615,"url":"https://alion.io/job/acumatica-manager-erp-application-support-distribution-7","title":"Manager, ERP Application Support (Distribution)","company":{"id":5312,"name":"Acumatica","domain":"acumatica.com","url":"https://alion.io/company/acumatica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":120000,"max":135000,"currency":"CAD","period":"year","gross":null,"usd_annual":95970},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T12:10:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T02:57:34Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.\nAcumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.\nAcumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.\n The Manager, Application Support is a member of the Acumatica Application Support organization and reports directly to the Director of Application Support. This role combines technical expertise with people leadership, dedicating approximately 30% of time to providing advanced technical support to Acumatica customers and partners, while leading a team of Support Engineers to deliver exceptional customer service and operational excellence.\nThe successful candidate will possess strong leadership, communication, coaching, prioritization, and conflict-resolution skills, along with a proven ability to drive team performance and customer satisfaction in a fast-paced environment.\nKey Responsibilities\nTeam Leadership & Operations\nLead, coach, and develop a team of Application Support Engineers to achieve high levels of performance, quality, and customer satisfaction.\nOversee day-to-day support operations, including case assignment, workload balancing, escalation management, and resource planning.\nEnsure adequate team coverage to meet incoming support demand and service-level commitments.\nConduct regular one-on-one meetings, performance reviews, and career development discussions with team members.\nIdentify training and development needs and ensure appropriate coaching, mentoring, and learning opportunities are available.\nFoster a positive, collaborative, and customer-focused team culture.\nInterview, hire, onboard, and retain high-performing support professionals.\nTechnical Support & Escalation Management\nProvide advanced technical support to Acumatica customers and partners, handling complex and high-priority cases.\nServe as an escalation point for challenging technical issues and ambiguous situations.\nDrive timely and effective resolution of customer issues by coordinating with Engineering, Product Management, Documentation, and other cross-functional teams.\nEnsure support cases are managed in accordance with established SLAs and customer satisfaction objectives.\nContinuously develop and maintain expertise in Acumatica products and related technologies.\nProcess Improvement & Collaboration\nAnalyze support processes, identify improvement opportunities, and recommend operational enhancements to support leadership.\nMonitor team performance metrics and implement actions to improve efficiency, quality, and customer outcomes.\nPromote best practices in case management, troubleshooting, knowledge sharing, and customer communication.\nCollaborate with leadership and cross-functional stakeholders to improve product quality and customer experience.\nPerform additional duties and special projects as assigned.\n Required Qualifications\nBachelor's degree in Information Technology, Management Information Systems, Business Administration, Computer Science, or a related field.\n5+ years of experience supporting, implementing, or consulting on ERP or enterprise business software solutions like Acumatica, Odoo, SAP, or NetSuite within Manufacturing, Supply Chain, or Distribution industries.\n 3+ years of people management experience leading technical support, customer success, consulting, or related teams.\nStrong analytical, troubleshooting, and problem-solving skills.\nDemonstrated ability to prioritize competing demands and make sound decisions in a fast-paced environment.\nExcellent verbal and written communication skills.\nProven leadership, coaching, mentoring, and conflict-resolution capabilities.\nAbility to work effectively both independently and collaboratively across departments.\nPreferred Qualifications\nExperience with Acumatica ERP.\nKnowledge of ERP business processes, accounting principles, and operational workflows.\nUnderstanding of software development lifecycle (SDLC) and software support processes.\nExperience working with distributed or global support organizations.\nPositive, customer-centric attitude with a commitment to continuous improvement.\nAcumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.\nIf you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail . This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.","description_format":"text","description_chars":6419,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-21T16:42:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":95970,"is_top_pay":false},"html_url":"https://alion.io/job/acumatica-manager-erp-application-support-distribution-7","json_url":"https://alion.io/job/acumatica-manager-erp-application-support-distribution-7.json","meta":{"generated_at":"2026-10-23T06:49:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11079,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5312},"rest":"https://alion.io/mcp/rest/get_company?id=5312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facumatica-manager-erp-application-support-distribution-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facumatica-manager-erp-application-support-distribution-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facumatica-manager-erp-application-support-distribution-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acumatica-manager-erp-application-support-distribution-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facumatica-manager-erp-application-support-distribution-7"}]}