{"id":3369538,"url":"https://alion.io/job/acumatica-technical-support-engineer-platform","title":"Technical Support Engineer - Platform","company":{"id":5312,"name":"Acumatica","domain":"acumatica.com","url":"https://alion.io/company/acumatica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Colombo, Sri Lanka"],"countries":["LK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":13500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1223},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Kibana","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"SQL","optional":false},{"name":"MS SQL","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:51:25Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T03:06:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don’t take our word for it-read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs-featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product-we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.\nAcumatica’s culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.\n Provide second level direct support to partners and customers, responding promptly to inquiries within established Service Level Agreement objectives\n\nMaintain and develop proficiency with Acumatica's product suite\nTroubleshoot and analyze application-related issues and resolve them over email and web meetings\nEstablish and maintain positive, professional relationships with clients and partners\nAnalyze the customer's business and technical requirements and deliver appropriate solutions\nProvide continuing education to clients on how to use Acumatica products effectively in their businesses\nManage client technical service requests, ensure timely resolution of customer issues, and escalate when necessary, so that clients receive responses within contractual service level response times\nCommunicate proactively with accounts regarding product and program information, supportability issues, and strategic product plans where appropriate\nUsing the Acumatica CRM application, reproduce and document client inquiries and reported problems, and provide feedback to Acumatica's Engineering, R&D, and Professional Services & Consulting teams\nShare best practices with team members to improve the quality and efficiency of client support\nParticipate in individual or team projects, as needed, to expand client support offerings\nCollaborate with cross-functional team members on customer issues, resolutions, and best practices\n 1+ years of experience at an ERP company (preferably SaaS-based)\nWorking knowledge of SQL servers (SQL, DDL, indexes, performance)\nExposure to OData, Active Directory, AWS, PowerShell and Kibana\nBasic knowledge of ERP and accounting functionality\nUnderstanding of accounting principles and business practices\nCollege degree in Information Technology, Engineering, Computer Science, Accounting or Finance, or equivalent practical experience\nExperience in account management, or in service and support\nExperience troubleshooting business software products\nAbility to deliver quality service remotely and to communicate complicated concepts in a concise and articulate way\nStrong verbal and written communication skills\nDetail oriented, with strong multi-tasking and prioritization skills\nGood interpersonal and organizational skills\nMust work well in a team environment and present a professional demeanor\nMust be flexible, reliable, trustworthy, and absolutely confidential with all matters\nStrong computer skills (Word, Excel, PowerPoint, Outlook)\nKnowledge of customer service principles and practices is a plus\nBasic experience writing SQL scripts, and comfortable working with MS SQL databases to troubleshoot data-related issues\n Industry competitive salary\nComprehensive Health & Life insurances \nHybrid working\nOffice lunch\nExposure to working with distributed global teams\nPaid paternity leave\nAcumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. 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