{"id":2568009,"url":"https://alion.io/job/acumen-technology-service-coordinator","title":"Service Coordinator","company":{"id":670034,"name":"Acumen Technology","domain":"acumentechnology.com","url":"https://alion.io/company/acumentechnology","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":40000,"max":55000,"currency":"USD","period":"year","gross":null,"usd_annual":55000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-14T22:21:30Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T13:43:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Acumen Technology is seeking a highly organized, detail-oriented Service Coordinator to support the daily coordination and dispatch of service activities. This position plays a critical role in ensuring service requests are accurately documented, prioritized, assigned, scheduled, and followed through to completion.\nThe ideal candidate is an excellent communicator who can manage multiple priorities in a fast-paced environment while providing a professional and responsive client experience.\nBased out of the Music City, Nashville, TN, Acumen Technology is a leading IT Managed Services Provider focusing on financial institutions, healthcare, and other industries that are serious about security and doing IT right. Our work from anywhere, have fun everywhere, environment makes us one of the best places to work in Middle, TN. Being a member of our team means weekly in-office lunches, awesome company events, a comprehensive benefits package, and, most importantly, training in the ability to hold conversations using nothing but GIFs.\nRequirements\nService Coordination & Dispatch\nCoordinate service desk resources to maximize efficiency and technician utilization.\nAnswer incoming service calls and dispatch support requests.\nMonitor incoming requests through email and the ticketing system.\nEnsure tickets are created accurately with the correct contact, type, subtype, priority, assigned resource, and other required information.\nMonitor technician schedules and coordinate ticket assignments.\nReview open tickets for accurate status, priority, documentation, and notes.\nCoordinate ticket escalations and reassignments when necessary.\nFollow up on service requests through resolution.\nMonitor ticket queues, including Needs Dispatch, Ready to Work, Customer Responded, Final Follow-Up, and stale tickets.\nCustomer Service & Communication\nProvide excellent customer service through timely, professional, and courteous communication.\nCommunicate clearly with clients and internal team members regarding service requests.\nDevelop and maintain familiarity with client environments to improve coordination.\nMaintain accurate documentation and ensure relevant information is captured within service tickets. \nQuality & Service Management\nVerify that completed service requests include appropriate time entries, resolution information, and relevant notes.\nMonitor engineer availability and assist with escalation coordination.\nMonitor service metrics and ticket queues to help maintain service levels.\nSupport scheduling, reporting, daily huddles, and service desk follow-up activities. \nRequired Skills & Qualifications\nExcellent written and verbal communication skills\nStrong organizational and multitasking abilities.\nExceptional attention to detail and accuracy.\nAbility to prioritize multiple requests in a fast-paced environment.\nStrong customer-service mindset with a professional and courteous approach.\nAbility to work independently and follow tasks through to completion.\nStrong sense of urgency and ownership.\nAbility to accurately document information and maintain organized records.\nComfortable coordinating multiple people, schedules, priorities, and service requests simultaneously. \nWhat We're Looking For\nA successful Service Coordinator should be someone who:\nCommunicates clearly and professionally, especially in writing.\nNotices missing or inaccurate information and takes steps to correct it.\nCan stay organized when several requests arrive at the same time.\nUnderstands the importance of timely follow-up.\nIs comfortable holding others accountable for information needed to move requests forward.\nTakes ownership rather than waiting for someone else to identify the next step.\nMaintains professionalism when communicating with clients and technical staff.\nIs dependable, adaptable, and willing to ask questions when additional information is needed.\nPreferred Qualifications\nPrevious customer service, dispatch, scheduling, administrative coordination, or service desk experience.\nExperience working in a fast-paced professional services or technology environment.\nFamiliarity with ticketing or professional services automation systems.\nGeneral understanding of IT terminology and managed services is helpful but not required.\nBenefits\n$40,000 - 55,000 annually depending on fit and experience\n100% employer paid health insurance (medical and dental)\nMileage and phone reimbursement\nFlexible hybrid schedule\nFun working environment and culture with regular activities both for employees and their families","description_format":"text","description_chars":4529,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Company events","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-14T22:21:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":55000,"is_top_pay":false},"html_url":"https://alion.io/job/acumen-technology-service-coordinator","json_url":"https://alion.io/job/acumen-technology-service-coordinator.json","meta":{"generated_at":"2026-10-15T17:06:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":670034},"rest":"https://alion.io/mcp/rest/get_company?id=670034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facumen-technology-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facumen-technology-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facumen-technology-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acumen-technology-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facumen-technology-service-coordinator"}]}