{"id":3891063,"url":"https://alion.io/job/acuutech-level-3-support-projects-engineer-2","title":"Level 3 Support & Projects Engineer","company":{"id":3806840,"name":"Acuutech","domain":"acuutech.com","url":"https://alion.io/company/acuutech-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":9000,"currency":"SGD","period":"month","gross":true,"usd_annual":84228},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure AKS","optional":true},{"name":"BGP","optional":true},{"name":"ITIL","optional":true},{"name":"Kubernetes","optional":true},{"name":"KVM","optional":true},{"name":"Linux","optional":true},{"name":"Microsoft Defender","optional":true},{"name":"Microsoft Sentinel","optional":true},{"name":"PowerShell","optional":true},{"name":"SharePoint","optional":true},{"name":"VLAN","optional":true},{"name":"VMWare","optional":true},{"name":"Xen","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:28:45Z","employer_posted_date":null,"last_verified_at":"2026-11-06T20:28:45Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Role Overview\nWe are seeking an experienced Level 3 Support & Projects Engineer to join our technical team. This is a senior, hands-on role combining third-line escalation support with the design and delivery of infrastructure projects for enterprise customers.\nThe successful candidate will act as a technical escalation point for complex incidents and problems across Microsoft-centric environments, while also playing a key role in the planning, build, and deployment phases of infrastructure projects spanning Azure, hybrid cloud, and on-premises platforms.\nThis role suits an engineer with deep Azure IaaS and Windows Server expertise who enjoys both the investigative depth of L3 support and the structured delivery of project work.\nKey Responsibilities\nSupport (Level 3)Act as the final internal escalation point for complex incidents and problems across Azure, Windows Server, virtualisation, and networking platforms.\n\nPerform root cause analysis on recurring or high-impact issues and drive permanent resolution through problem management.\n\nOwn escalated tickets through to resolution, maintaining clear communication with customers and internal teams throughout.\n\nLiaise with Microsoft and other third-party vendors on escalated support cases.\n\nMentor and provide technical guidance to Level 1 and Level 2 engineers, contributing to knowledge base articles and runbooks.\n\nProactively identify risks, single points of failure, and improvement opportunities within supported environments.\n\nProjectsDeliver infrastructure projects from design through build, deployment, testing, and handover into support.\n\nProduce and maintain technical documentation, including high-level and low-level designs, build guides, and as-built documentation.\n\nDeploy and configure Azure IaaS workloads, including virtual machines, virtual networks, storage, backup, and recovery services.\n\nBuild, migrate, and upgrade Windows Server environments, including Active Directory, DNS, DHCP, file services, and Hyper-V.\n\nParticipate in project scoping and pre-sales technical discussions where required, providing accurate effort estimates.\n\nWork to agreed project plans, timescales, and change control processes, flagging risks and blockers early.\n\nEssential Skills & Experience\nProven hands-on experience designing, deploying, and supporting Azure IaaS environments (virtual machines, virtual networks, NSGs, storage accounts, Azure Backup / Site Recovery, monitoring, and cost management) or closely related hybrid cloud experience.\n\nStrong Windows Server expertise (2016–2025), including Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, failover clustering, and Hyper-V.\n\nDemonstrable experience operating at a third-line level: advanced troubleshooting, log analysis, and structured root cause analysis.\n\nExperience producing clear technical documentation to a professional standard.\n\nExcellent communication skills, with the ability to explain complex technical issues to both technical and non-technical audiences.\n\nMust be eligible to work in Singapore (Singapore Citizen, Permanent Resident, or holder of a valid work pass).\n\nDesirable Skills & Experience\nHardware: experience racking, cabling, configuring, and troubleshooting enterprise server and storage hardware (e.g. Dell, HPE, Lenovo), including firmware/driver lifecycle management and out-of-band management (iDRAC/iLO/XCC).\n\nEnterprise Networking: configuration and support of switches, routers, and firewalls; VLANs and inter-VLAN routing; experience with RDMA (RoCE/iWARP), DCB/PFC/ETS, and BGP in datacentre or SDN environments.\n\nMicrosoft HCI: deployment and operation of Windows Server HCI (Storage Spaces Direct) and/or Azure Local, including Network ATC, storage networking, cluster lifecycle management, and Azure Arc integration.\n\nSystem Center: experience with one or more of Virtual Machine Manager (VMM), Configuration Manager (SCCM/MECM), Operations Manager (SCOM), and Data Protection Manager (DPM).\n\nMicrosoft 365 & Security: administration of Exchange Online, SharePoint Online, and Intune (device and application management), plus experience with Microsoft Defender (Endpoint / Office 365), Microsoft Sentinel, and Microsoft Purview (compliance and data governance).\n\nOther Virtualisation Platforms: experience with VMware (vSphere/ESXi, vCenter), Citrix Hypervisor / Xen (including XCP-ng), and Linux-based virtualisation (KVM), together with general Linux server administration skills.\n\nAzure Platform Services: deployment and support of Azure Virtual Desktop (AVD), including host pools, FSLogix profiles, and image management, and Azure Kubernetes Service (AKS), including cluster deployment, networking, and workload management.\n\nScripting and automation with PowerShell.\n\nRelevant Microsoft certifications (e.g. AZ-104 Azure Administrator, AZ-800/AZ-801 Windows Server Hybrid Administrator, AZ-140, or equivalent).\n\nExperience working within ITIL-aligned service management processes.\n\nWillingness to undertake occasional regional (APAC) travel for project deployments.\n\nPersonal Attributes\nSelf-motivated and able to manage competing support and project priorities effectively.\n\nMethodical, detail-oriented approach to troubleshooting and documentation.\n\nA collaborative team player who shares knowledge willingly and supports junior colleagues.\n\nCalm under pressure, particularly during major incidents.\n\nCommitted to continuous learning and keeping pace with Microsoft cloud and hybrid technologies.\n\nSkills\nliaising with third party providers, Backup, Server Upgrades, Issue Management, Preparation of Technical Documents, Active Directory, Mentoring for Developers, Project Planning, Internal Communication Strategy, Cloud Computing IaaS, Escalation Process, Deployment, DNS, Technical Project Delivery, Applications Support and Enhancement, 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