Site Manager

Who we are looking for:

The General Manager is responsible for the running day-to-day operations at the RC and leading general business strategy. Responsibilities include leading a team, achieving sales targets, ensuring customer satisfaction, and maintaining efficient operations.

What you will do:

Identify opportunities for business growth. Regularly meet with customers, attend sales visits with Sales staff and other customer engagement opportunities. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

Ensure proper follow-through on all directives, bulletins and schedules from the Corporate Office and Area Vice President (AVP). Maintain a good flow of communication with Corporate Office, AVP, and other key contacts within the company.

Attend a Profit and Loss Statement review each accounting period with the AVP. Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies. Monitor accounts receivable and report variances to AVP, Controller and Central Office. Control regular and overtime payroll and other business expenses to support business operations and financial objectives.

Monitor KPI’s and expectations. Leverage technology and tools available. As appropriate, develop and implement action plans to support improvements, and celebrate successes.

Be familiar with procedures for handling all aspects of customer disputes and resolve any customer complaints in a friendly, courteous manner. Escalate issues to AVP as necessary.

Identify, hire, train, and mentor the management of today and the future for the auction. Support recruiting, hiring and onboarding initiatives to meet business needs and corporate/legal requirements. Promote, develop and train all employees according to company guidelines.

Maintain positive employee relations and morale. Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance. Follow-through and communicate employee relations problems to the Area Vice President and People team as appropriate. Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy. Prepare and conduct performance appraisals for direct report employees and support the performance appraisal process for the team.

Conduct employee meetings at least once a month or as necessary to communicate Company and Department issues and build teamwork among the employees. Maintain a good flow of communication with the Area Vice President, and other pertinent personnel.

Account for and identify all auction inventory; monitor and report unusual activity and notify RVP and appropriate corporate teams as necessary.

Monitor and control all site related conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Advise Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.

Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Ensure functional specifications are sound, efficient and support ACV goals. Practice and instruct all employees in proper loss prevention and reaction procedures. Account for and identify all keys, codes or other safety or security information. Report all incidents properly and immediately.

Direct proper record keeping and follow-through on all sales promotions, advertising and telemarketing. Monitor and ensure compliance with sale plan layouts, corporate requirements with all contractual customers, contractors, and supplier agreements and other directives. Advise and assist with corrective procedures, if needed. Initiate and complete accurate vehicle transfers as instructed. Ensure the use of marketing tools on selected customer accounts as instructed.

Must know, practice and ensure that company policies and procedures and state and federal laws are followed at all times. Ensure that no company or customer information is inappropriately divulged to unauthorized parties.

What you will need:

Preferred 4 year/Bachelors Degree in Business Administration, Marketing or a related field

5+ years’ experience in business operations preferably in the transportation industry

Excellent leadership skills, including goal setting, motivating, training and mentorship

Exceptional interpersonal and communication skills, including writing, speaking and active listening

Effective conflict resolution and problem-solving

Keen strategic thinking and planning

Understanding of budget management and financial monitoring

Servant Leadership Philosophy

Sales and Marketing Skills

Human Relations and Leadership Skills

Accounting and Financial Skills

Technical Skills

Exceptional organization, time management and multitasking abilities

Keen attention to detail