{"id":3960023,"url":"https://alion.io/job/acwa-ticketing-reservation-supervisor","title":"Ticketing & Reservation Supervisor","company":{"id":2009856,"name":"Acwa","domain":"acwapower.com","url":"https://alion.io/company/acwapower","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T10:59:06Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T10:59:06Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Title: Ticketing & Reservations Agent\nReporting: Head of Operational Resources\nFunction: Operations\nJOB PURPOSE: The Ticketing & Reservations Agent position will be responsible for all domestic and international flight bookings, arrangement of accommodation, transportation, and communication with the individual. Ensuring compliance with company travel policies and cost efficiency.\nKey Accountabilities :\nHandle all aspects of employee travel arrangements, including flights, accommodations, ground transportation, and any necessary travel documentation.\nCoordinate domestic and international flight bookings to employees ensuring accuracy and timely processing.\nIssue, reissue, and cancel tickets through GDS platforms (e.g., Amadeus, Sabre, Galileo) as per employee requests and travel guidelines.\nEnsure all travel arrangements align with company policy, cost limits, and preferred vendors.\nAssist employees with inquiries, changes, and cancellations to their reservations, offering solutions and alternatives as required.\nProvide accurate fare quotes and route options based on traveller needs.\nMaintain up-to-date travel records and support travel reporting needs.\nLiaise with airlines and travel vendors to resolve ticketing issues, disputes, or delays.\nOffer prompt and professional support to employees via phone, email, or internal ticketing systems.\nWork closely with finance and admin teams to manage invoicing, reconciliations, and documentation.\nFlexibility to in shifts and as per roster duty that may fall as night shift, on a weekend or Holidays. \nPolicies, Processes, Systems & Procedures :\nAdhere to all relevant organisational and departmental policies, processes, standard operating procedures, and instructions so that work is carried out to the required standard and in a consistent manner.\nCompliance to Corporate Information and Security Policies and Procedures.\nHealth, Safety, Security and Environment :\nAdhere to all relevant health, safety, security and environmental procedures, instructions, and controls so that the safety of employees and environmental compliance can be guaranteed.\nRelated Assignments :\nPerform any other duties which the organization may require to be carried out. \nCOMMUNICATION & WORKING RELATIONSHIPS:\nInternal: Needs to work closely with P&C, PCM, Planning Manager and Resource Director\nExternal: Travel agencies, logistic partners, and various hotels\nQUALIFICATIONS, EXPERIENCE, & SKILLS:\nHigh school diploma or equivalent; a degree or certification in Travel & Tourism or related field is preferred.\nIATA Certification in Travel & Tourism.\nDesired Characteristics:\n0-2 years of experience in travel ticketing, preferably in a corporate or TMC (Travel Management Company) environment.\nExcellent communication skills and a customer-service mindset.\nFamiliarity with at least one GDS (Amadeus, Galileo, Sabre, etc.).\nStrong team player attitude; maintain flexibility within the changing business priorities and able to operate independently. \nStrong organizational skills.\nAbility to manage multiple priorities/tasks simultaneously and work well under pressure, in a fast-paced environment.\nMust have the ability to troubleshoot.\nMust have the ability to take the initiative in identifying shortfalls and creating solutions to improve or avoid problem areas.\nMust be able to learn and adapt as circumstances change.","description_format":"text","description_chars":3380,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Ticketing","Hydrogen Energy","Wind Energy","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-11-09T10:59:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-09T13:25:16Z"},"pay":null,"html_url":"https://alion.io/job/acwa-ticketing-reservation-supervisor","json_url":"https://alion.io/job/acwa-ticketing-reservation-supervisor.json","meta":{"generated_at":"2026-11-09T13:25:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2009856},"rest":"https://alion.io/mcp/rest/get_company?id=2009856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Facwa-ticketing-reservation-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Facwa-ticketing-reservation-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Facwa-ticketing-reservation-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/acwa-ticketing-reservation-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Facwa-ticketing-reservation-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3960023}},{"tool":"search_jobs","arguments":{"company":"acwapower.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3960023},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}