{"id":3592159,"url":"https://alion.io/job/ad-astra-client-success-coordinator","title":"Client Success Coordinator","company":{"id":2152113,"name":"Ad Astra","domain":"aais.com","url":"https://alion.io/company/aais-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":11684},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T20:34:34Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-03T12:23:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Competitive Compensation & Benefits Package * 401(k) with Profit Sharing * Flexible Time Off * Office Dog!!\nABOUT US\nBy combining our unparalleled domain expertise with leading-edge technology, Ad Astra is helping higher education in its mission to advance timely student completions. We are building a cloud-based software platform that will provide the foundation for our next generation of industry-leading solutions and analytics. Simply put, we're helping students graduate faster.\nOUR CORE VALUES\nWe recognize talent. We recognize and appreciate the unique God-given talents that our people bring to Ad Astra. Aligning these individual gifts with our work sets team members up to succeed. \nWe’re unpretentious. There’s no room for ego. We admit our imperfections and have the humility to know what we don’t know. \nWe’re passionate. We aren’t satisfied with the status quo. We’re on a mission together to protect the value of degree completion and to transform the higher education industry. \nWe’re pioneering. We’re pioneering and aren’t afraid to fail-in fact, we celebrate it. We love it when our people boldly experiment with innovative solutions. \nWe love fun. The health of our relationships is strengthened by working with people who stretch our thinking-and by enjoying the lighter side of life together. We don’t take ourselves too seriously, but we do take fun seriously. \nWe have grit. Beyond talent and intelligence, our people have stick-to-itiveness. We push through challenges to make goals a reality. \nPOSITION SUMMARY\nThe Client Success Coordinator is a pivotal part of the Client Success team, responsible for managing a dedicated book of business through proactive outbound calls, emails, and client engagement. This position is for an ambitious individual who is organized, detail-oriented, and possesses excellent communication skills. The Client Success Coordinator will drive client outreach for product migrations, renewals, and expansions, while managing quoting, maintaining accurate Salesforce records, and funneling qualified opportunities to the Client Success Lead to grow and maintain a healthy sales pipeline. This role will collaborate with internal teams and clients to ensure client satisfaction, expansion, and retention.\nCORE RESPONSIBILITIES\nConduct proactive outbound calls, emails, and client outreach to drive participation in product migrations, renewals, and expansions\nManage the full renewal lifecycle including tracking, quoting, and documentation\nFollow established client engagement models and maintain regular touchpoints to build and strengthen client relationships\nMine expansion opportunities through renewals, QBRs, and annual reviews, and manage the quoting process\nManage and forecast sales pipeline opportunities, funneling qualified leads to the Client Success Lead\nCapable of building relationships both internally and externally\nDocument and maintain playbooks and processes and facilitate sharing information to key Ad Astra Stakeholders\nSchedule, co-present, and curate content for business reviews and strategic alignment meetings\nEngaging and communicating with low-touch clients via automation cadences, webinars, and other means\nAttend summits and conferences to identify and pursue migration opportunities\nReview client success plans and outcomes through QBRs to develop value stories, coordinating with the marketing team\nAbility to self-start, be proactive, and work under moderate supervision\nPOSITION REQUIREMENTS\nBachelor’s degree in business, sales, marketing, or equivalent training in business, Client Success, Sales management, or Higher Ed leadership, preferred \nComfort with warm outreach via phone and email\nPersistence and follow-through on leads and opportunities\nAbility to build rapport quickly and maintain relationships\nHigh emotional intelligence, including curiosity, empathy, self-awareness, and integrity\nAbility to manage a large book of business and prioritize effectively\nDetail-oriented with strong pipeline and CRM hygiene\nStrong prioritization skills with the ability to be proactive\nDesire to improve processes and work through ambiguity\nDemonstrated ability to work independently as well as in a team environment\nESSENTIAL COMPETENCIES\nCommunication & Interpersonal Skills\nProspecting & Outreach\nFlexibility\nAnalytical Thinking\nProcess Documentation\nProblem Solving & Critical Thinking\nADDITIONAL PREFERRED QUALIFICATIONS/RESPONSIBILITIES\nSalesforce CRM \nSalesLoft\nReport Building (CRM)\nGainsight PX (client adoption metrics)\nOffice 365\nHOW PERFORMANCE IS MEASURED FOR THIS ROLE\nClients Migrated\nGRR\nExpansion ARR\n\nThis position is in Overland Park, KS in the greater Kansas City metro area. Ad Astra does not cover relocation expenses.\nAd Astra is proud to be an equal opportunity employer. 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