{"id":801165,"url":"https://alion.io/job/ada-customer-solutions-consultant-ii","title":"Customer Solutions Consultant II","company":{"id":47973,"name":"Ada","domain":"ada.cx","url":"https://alion.io/company/ada-cx","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":163000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":511},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ada","optional":false},{"name":"AI Agents","optional":false},{"name":"Edge AI","optional":false},{"name":"Monday.com","optional":false}],"status":"closed","first_seen_at":"2026-07-21T22:02:57Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-03T04:08:58Z","board_verified":false,"closed_at":"2026-10-03T04:08:58Z","days_open":73,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":73},"description":"About Us\nAda is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless.\nAda is an AI transformation platform and partner-combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations-and counting-are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.\nEstablished in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.\nAt Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.\nLearn more at www.ada.cx.\nOur Role\nAs a Customer Solutions Consultant (CSC), you will play a critical role in the post-sales success of Ada’s clients. Acting as a trusted advisor, you’ll guide organizations through their digital transformation journey by ensuring the effective deployment, adoption, and optimization of Ada’s AI-powered customer experience (ACX) solution. You’ll manage a portfolio of clients, drive measurable outcomes such as automated resolution and customer satisfaction, and help clients realize long-term value from their investment in Ada.\nOutcomes\nAct as the primary point of contact for clients, addressing questions, providing guidance, and ensuring a seamless partnership experience throughout the customer lifecycle.\nOwn and manage a book of business, ensuring each client achieves measurable outcomes tied to their ACX goals (e.g., automated resolution, CSAT, ROI).\nPartner with clients to deploy, scale, and mature their ACX programs using Ada’s ACX Framework as a blueprint for success.\nServe as a technical consultant and product expert, guiding clients through integrations, data flows, and system architecture across SaaS and API environments (e.g., Salesforce, Zendesk, Shopify, HubSpot)\nSupport clients in optimizing their AI Agent performance through transcript reviews, data analysis, training updates, and implementation of best practices.\nEnsure client knowledge sources are accurate, well-structured, and continuously optimized to maximize the AI Agent’s effectiveness.\nDrive adoption and utilization of Ada’s solutions across the client’s organization by fostering alignment with key stakeholders and building internal advocacy.\nIdentify opportunities to expand use cases and deepen integrations within client ecosystems.\nTrack, analyze, and report on success metrics such as Automated Resolution Rate, CSAT, and ROI to demonstrate business impact and guide strategy.\nTranslate complex technical concepts into clear, value-driven recommendations for non-technical stakeholders.\nImproved automated resolution rates and customer satisfaction for client programs.\nStrong client advocacy leading to renewals, expansions, and strategic partnerships.\nContinuous feedback loop between clients and internal teams to enhance Ada’s platform and services.\nAbout You\n4+ years in customer success, solutions consulting, or post-sales technical consulting, or equivalent experience, preferably within SaaS, CX, or AI technology environments.\nProven experience managing enterprise or mid-market clients, driving measurable business outcomes, and fostering long-term relationships.\nStrong technical aptitude - comfortable working with APIs, integrations, and system configurations.\nAnalytical thinker with the ability to interpret performance data and turn insights into actionable recommendations.\nExceptional communication, presentation, and relationship management skills across both technical and executive audiences.\nCurious, proactive, and resilient - you thrive in fast-paced, dynamic environments and love solving complex challenges through technology.\nPlease note this is a remote UK-based position.\nBenefits & Perks\nAt Ada, you’ll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here’s what we offer:\nBenefits\nUnlimited Vacation: Recharge when you need to.\nComprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance.\nWellness Account: Empowering you to invest in your overall well-being and lifestyle.\nEmployee & Family Assistance Plan: Resources to support you and your loved ones.\nPerks\nFlexible Work Schedule: Balance your work and personal life.\nRemote-First, In-Person Friendly: Options to work from home or at our local hub.\nLearning & Development Budget: Invest in your long-term growth goals and skills.\nWork from Home Budget: Equipping you with the tools and support for a seamless remote work experience.\nAccess to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.\nHands-On with LLMs: Enhance your expertise in leveraging large language models.\n A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.\nThe above Benefits and Perks only apply to full-time, permanent employees.\nAs part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking. All hiring decisions are made by our team.\nThank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.","description_format":"text","description_chars":6150,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T07:51:31Z"},{"event":"close","at":"2026-10-03T04:08:58Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ada-customer-solutions-consultant-ii","json_url":"https://alion.io/job/ada-customer-solutions-consultant-ii.json","meta":{"generated_at":"2026-10-15T07:14:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10928,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":47973},"rest":"https://alion.io/mcp/rest/get_company?id=47973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fada-customer-solutions-consultant-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fada-customer-solutions-consultant-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fada-customer-solutions-consultant-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ada-customer-solutions-consultant-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fada-customer-solutions-consultant-ii"}]}