Network Automation/DDI Engineer (Associate Infrastructure Engineer)

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9 v=VTFGffa1Y7w Department Context The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives. ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities-including IBRD, IDA, IFC, MIGA, and ICSID-ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness. Unit Context The Infrastructure Engineering team is instrumental in advancing the World Bank Group’s mission by designing, building, and maintaining the foundational IT infrastructure that supports global operations. The team manages critical infrastructure components end-to-end, including data centers, infrastructure as code, enterprise networks, storage systems, compute resources, virtualization platforms, and disaster recovery solutions. Their efforts ensure that infrastructure services are robust, secure, scalable, and cost-effective, forming the backbone for reliable digital services across all business units. Committed to operational excellence and continuous improvement, Infrastructure Engineering proactively monitors and optimizes infrastructure performance to meet evolving business needs. The team leads modernization initiatives, adopts emerging technologies, and implements best practices in infrastructure management. Collaboration with other technology teams-including cloud engineering, cybersecurity, application development, and IT service management-ensures seamless integration of cloud, automation, and security strategies. Supporting the World Bank Group’s digital transformation agenda, Infrastructure Engineering champions innovative solutions and automation to enhance the productivity and efficiency of IT operations. The team also plays a vital role in ensuring business continuity and resilience through comprehensive disaster recovery planning and execution. By fostering a culture of collaboration, agility, and technical excellence, Infrastructure Engineering empowers the organization to deliver reliable, high-performing digital services that enable global development operations and advance the Bank’s strategic objectives. Duties and accountabilities: The DevOps/DDI Engineer is responsible for maintaining the enterprise DDI (DNS, DHCP and IPAM) infrastructure and developing automation scripts and tools to improve the network reliability and visibility. For this role, the ideal candidate is a technology leader with strong interpersonal skills, capable of energizing and influencing others, fostering collaboration, building consensus, and proactively addressing challenges to achieve key deliverables. The role requires a hands-on approach in a multicultural environment which supports diversity, continuous learning, enhancing skillsets and collaboration. The ideal candidate must demonstrate excellent communication skills as the position requires frequent interaction with multiple cross-functional teams. The candidate must possess a strong sense of curiosity, adaptability, and the drive to learn and innovate. We provide a meaningful, open, and collaborative environment. We have many interesting problems to solve, providing you an opportunity to develop your skills while contributing to the mission of the bank. We value teamwork, openness, curiosity, and persistence. Key Responsibilities: Primary responsibility of this position is listed below:

• Manage the product lifecycle of operational system infrastructure (DDI and automation tools) to ensure operational availability; design and specify changes for implementation.
• Receive performance data and analyze the performance of installed technologies. Propose and implement any required changes, including identifying and planning for any resulting impacts on other technologies.
• Continue to develop expertise in their domain and seek to expand their knowledge into other areas of the network infrastructure.
• Resolve recurring problems and document appropriate procedures.
• Prepare reports on a monthly/quarterly basis for project metrics, SLAs, and achievements.
• Document new procedures in a clear and concise manner. May participate in the development of new or modified procedures.
• Provide direction, technical guidance, and mentorship to team members, as appropriate.
• May lead moderate to large sized projects.
• Oversee implementation efforts related to their area of responsibility.
• Possess experience in implementing procedural solutions to support and monitor the effective operations of an element(s) of the network infrastructure.
• Understand the business impact of different solutions, and assess the tradeoffs between business needs, technology requirements, and costs.
• Conduct complete diagnostics of most business problems, factoring in a strong understanding of the technical architecture.
• Find solutions to and develop documentation for advanced operations problems.
• Follow and execute standardized procedures, under guidance. Supervisor is readily available to address non-standard situations. Specific Activities Include:
• Maintain the World Bank Group’s DDI infrastructure based on Infoblox.
• Manage cloud-based DNS components in AWS and Azure clouds.
• Automate the environment using various scripts and tools like Python, Perl, Ansible and Terraform.
• Enhance the team’s proactive monitoring capability by creating automated reports/alerts for network events.
• Ensure compliance with various security standards for the environment.
• Handle escalation calls from the NOC, perform triage, and resolve problems.
• Provide continuous monitoring, troubleshooting, and maintenance of the various network equipment and associated peripherals, including adequate follow up on Problem Resolution tracking using the ServiceNow tool.
• Monitor and review use of systems for World Bank access control policy violations in line with World Bank’s guidelines.
• Ensure that the defined decommissioning and disposal procedures are followed for all hardware systems and media.
• Report and respond to critical security events and take corrective measures per defined security incident management processes.
• Follow and comply with the World Bank Group policies, processes, and procedures.
• Participate in audits, as needed, producing necessary documentation, reports, and explanations, and implement corrective and preventive action plans approved by unit managers.
• Take personal responsibility and accountability for timely response to client queries, requests or needs, while working to remove obstacles that may impede execution or overall success.
• Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff)