{"id":4175532,"url":"https://alion.io/job/adaptiq-technical-support-engineer","title":"Technical Support Engineer","company":{"id":4485822,"name":"Adaptiq","domain":"adaptiq.co","url":"https://alion.io/company/adaptiq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Ukraine"],"countries":["UA"],"hiring_countries":["UA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:47:55Z","employer_posted_date":null,"last_verified_at":"2026-11-12T15:47:55Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\n\nAdaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies across a wide range of industries.\n\nAbout the Product\n\nOur client is an international software company developing B2B solutions that support everyday business operations.\n\nIts applications run across diverse IT environments, making stability, performance, and effective technical support essential to the customer experience.\n\nAbout the Role\n\nWe are looking for a Technical Support Engineer who enjoys solving complex technical problems and understanding how software works behind the scenes.\n\nYou will investigate application issues, analyze technical information, and help customers resolve problems affecting their software environments. The role combines hands-on troubleshooting, customer communication, and collaboration with engineering and other technical teams.\n\nThis position is ideal for someone who works confidently and independently, takes ownership of technical challenges, and enjoys identifying the root causes of problems rather than simply addressing their symptoms.\n\nKey Responsibilities\n\nProvide technical support to customers by investigating application errors, unexpected behavior, and performance issues.\n\nTroubleshoot problems using SQL queries, application logs, and operating system diagnostics.\n\nAnalyze available information, reproduce issues where possible, and identify potential root causes.\n\nManage support cases independently, from initial investigation through resolution.\n\nCommunicate with customers to understand reported issues, request additional technical information, and provide progress updates.\n\nCollaborate with engineering and other technical specialists on complex issues requiring deeper investigation.\n\nPrioritize incoming requests based on impact and urgency.\n\nDocument technical findings, troubleshooting steps, and solutions for future reference.\n\nRequirements\n\nAt least 2 years of experience in Technical Support, Application Support, or a similar role involving hands-on software troubleshooting.\n\nPractical SQL skills, including writing queries, retrieving and analyzing data, and investigating application-related issues using relational databases.\n\nWorking knowledge of both Windows and Linux, including basic administration, command-line operations, and troubleshooting.\n\nExperience analyzing application and system logs to identify errors and investigate technical problems.\n\nStrong analytical skills and a structured approach to diagnosing issues, testing possible explanations, and identifying root causes.\n\nGeneral understanding of how applications interact with databases and their operating environments.\n\nExperience managing multiple support requests, prioritizing tasks, and documenting investigation results.\n\nStrong communication skills, with the ability to explain technical findings clearly to customers and colleagues.\n\nFluent written and spoken English.\n\nNice to Have\n\nExperience with technical support ticketing or issue-tracking systems.\n\nFamiliarity with relational database administration.\n\nBasic knowledge of cloud infrastructure or locally hosted application environments.\n\nUnderstanding of container-based application deployment.\n\nExperience with diagnostic or monitoring tools.\n\nKnowledge of additional European languages.\n\nWhy Join Us?\n\n20 days of annual vacation, plus official national holidays in your country of residence.\n\nFull accounting and legal support in all countries where we operate.\n\nFully remote work model.\n\nPowerful workstation provided.\n\nAccess to co-working spaces when 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