Integrated Solutions Specialist
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Position Overview
Adaptive Biotechnologies is seeking an organized, proactive, and execution-focused Integrated Solutions Specialist to support our commercial technology and EMR optimization strategy. This role independently advances assigned initiatives, ensuring that customer workflows, implementation readiness, cross-functional dependencies, and follow-through remain on track.
The Integrated Solutions Specialist works across Commercial Technology Strategy, Field Sales, Medical, Account Operations, Customer Operations, technical teams, and customers. The role owns defined workstreams and makes day-to-day execution decisions within agreed scope, while escalating strategic, clinical, technical, contractual, or material scope decisions.
Key Responsibilities and Essential Functions
Operational Execution and Initiative Ownership
- Own the day-to-day operational execution of assigned EMR integration and optimization initiatives from planning through launch and follow-through.
- Maintain clear documentation of customer workflows, implementation requirements, readiness, decisions, risks, dependencies, and actions as a reliable source of truth.
- Drive resolution of operational barriers by connecting stakeholders, addressing routine issues, and escalating risks that could affect milestones or customer outcomes.
- Lead internal and customer working sessions to clarify requirements, assess readiness, resolve execution questions, and establish clear next steps for project recruitment efforts
- Assess downstream impacts and independently advance multiple initiatives, using judgment to prioritize work and recommend practical adjustments.
Cross-Functional and Customer Readiness
- Identify the stakeholders, inputs, and decisions required for successful implementation and optimization.
- Coordinate customer-readiness activities, including workflow documentation, communications, launch resources, training logistics, and follow-up.
- Develop sufficient knowledge of customer and EMR workflows to anticipate needs and address routine execution questions, engaging subject-matter experts when specialized decisions are required.
- Build credibility with internal and external stakeholders through responsive communication, sound judgment, and reliable follow-through.
Process Improvement and Scalable Operations
- Identify recurring execution issues and improve templates, handoffs, workflows, and operating routines.
- Capture lessons learned and contribute to standardized playbooks, workflow maps, and onboarding materials.
- Use company systems and available data to monitor readiness, workflow performance, utilization, and improvement opportunities.
- Use approved automation and AI-enabled tools to reduce administrative effort and improve information quality while maintaining required review and confidentiality.
All other duties as assigned
Position Requirements (Education, Experience, Other)
Required
- Bachelor's degree plus at least 2 years of related experience, master's degree with relevant experience, or an equivalent combination of education and experience.
- Experience supporting or delivering cross-functional initiatives in healthcare, diagnostics, technology, implementation, operations, customer success, or a related environment.
- Demonstrated ability to independently organize work, manage competing priorities, and drive assigned deliverables to completion.
- Strong judgment and problem-solving skills, including the ability to distinguish routine execution decisions from issues requiring escalation.
- Clear and credible written and verbal communication skills across functions and organizational levels.
- Ability to quickly learn healthcare technology, diagnostic laboratory, customer workflow, and EMR integration concepts.
- Proficiency with common business and collaboration tools and sound judgment when handling confidential or sensitive information.
Preferred
- 3 or more years of relevant experience, including ownership of defined workstreams or implementation activities.
- Exposure to EMR/EHR platforms such as Epic, Oracle Health/Cerner, athenahealth, eClinicalWorks, or OncoEMR.
- Experience in oncology, molecular diagnostics, laboratory operations, digital health, or healthcare technology.
- Experience coordinating testing, workflow change, customer launch, or post-launch optimization activities.
Compensation
Hourly Rate: $30.52 - $45.81
Possible “other compensation” elements to include:
- equity grant
- bonus eligible
ALERT:Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment.
Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for!
Adaptive is not currently sponsoring candidates requiring work authorization support for this position.
Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives.
Adaptive's benefits at-a-glance.
Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected].
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NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.