{"id":3718781,"url":"https://alion.io/job/adaptive-teams-customer-support-representative","title":"Customer Support Representative","company":{"id":691401,"name":"Adaptive Teams","domain":"adaptiveteams.co","url":"https://alion.io/company/adaptiveteams","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:19:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-07T11:39:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Got a knack for solving problems and making people feel heard? We're looking for a Customer Support Representative who can turn customer questions into smooth, positive experiences.\nIf you're quick on your feet, great with communication, and thrive in a fast-paced environment, this could be your next move.\nLocation: Buenos Aires - On Site\n\nYour Mission: Day to Day Responsibilities\nManage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes.\n\nPrioritise urgent enquiries, including VIP, payment, and account access issues.\n\nOwn customer tickets from start to finish, ensuring nothing gets left unresolved.\n\nDeliver clear, empathetic, and timely support while managing customer expectations.\n\nInvestigate issues, follow up proactively, and handle complaints with a solution-focused approach.\n\nCollaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues.\n\nIdentify recurring problems, payment delays, and workflow inefficiencies.\n\nKeep customer records, tags, internal notes, and escalations accurate and organised.\n\nContribute to internal documentation, response macros, and Help Centre content.\n\nShare customer feedback and insights to help improve the overall experience.\n\nYour Toolbox: Skills to be Successful\nPrevious experience in a BPO, call center, or customer support environment.\n\nFamiliarity with CRM platforms and customer support tools.\n\nExperience handling customer inquiries across multiple channels (email, chat, and phone).\n\nStrong attention to detail and accurate data entry skills.\n\nExperience working with international customers, particularly US-based clients.\n\nA track record of meeting customer satisfaction and performance targets.\n\nFamiliarity with crypto, online betting, or online casino environments.\n\nKnowledge of collaboration tools such as Slack and G Suite.\n\nWhy Adaptive Teams?\nAt Adaptive Teams, we don’t just fill positions - we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.\nWhat to Expect from Our Application Process?\nOnce you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.\nAfter that, we’ll ask you a few brief questions about your experiences and work style-this is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder, just in case) for further instructions.\nWe understand your time is valuable, so we strive to keep the assessments under 45 minutes whenever possible, though some roles may require a slightly longer time investment.\nOnce selected, you’ll have the chance to schedule an interview with our team. 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