{"id":2768913,"url":"https://alion.io/job/adaptive6-customer-success-director","title":"Customer Success Director","company":{"id":2098541,"name":"Adaptive6","domain":"adaptive6.com","url":"https://alion.io/company/adaptive6","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":141000,"max_usd":264000,"period":"year","method":"global_role_seniority_cell","sample_n":369},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"CloudFormation","optional":false},{"name":"FinOps","optional":false},{"name":"IAM","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"Copilot","optional":true},{"name":"OpenAI","optional":true}],"status":"live","first_seen_at":"2026-10-17T03:16:12Z","employer_posted_date":null,"last_verified_at":"2026-10-17T03:16:12Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"DescriptionAdaptive6 is the leading Cloud and AI Cost Governance platform. From complex cloud architectures to modern AI workloads and AI agents, we empower engineering and FinOps teams to take full control of their enterprise spend. We don’t just report numbers - we provide actionable intelligence and continuous cost optimization that directly impacts the bottom line.\nTrusted by industry giants like Ticketmaster and Bayer (who achieved a 20x ROI), our customers consistently see massive value within days.\nWe're hiring a Customer Success Director, based in the US, to own the post-sale relationship with our largest North American enterprise customers and to build the US side of our Customer Success practice.\nYou own one outcome: customers who get so much value from Adaptive6 that renewals are seamless and expansion is the natural next step.\nThis is a player-coach role. You'll personally own a portfolio of strategic accounts from kickoff through renewal and expansion, run the operating cadence we use to manage the book, and as we grow, hire and lead the Customer Success Managers who join you in the US.\nWhat you'll do\nOwn a portfolio of strategic enterprise accounts end to end: onboarding, adoption, value realization, renewal and expansion.\n\nGet customers to realized savings fast: agree on savings goals at kickoff and drive remediation with the customer's engineering teams.\n\nBuild multi-threaded relationships from the FinOps lead and platform engineers up to the VP of Cloud Engineering, the CFO office and procurement, and run quarterly executive business reviews that tie Adaptive6 to the customer's own targets.\n\nLead adoption of AI cost governance: AI and LLM spend visibility, MCP and API usage, and connecting the AI tools customers already use. This is our fastest-growing expansion motion.\n\nNavigate enterprise security and compliance: vendor questionnaires, SOC 2 and AI risk assessments, IAM and permission reviews. You know how to get a stalled security review moving.\n\nBe the voice of the customer inside Adaptive6: file and prioritize customer requests with Product and R&D, run escalations with clear severity and ownership, close the loop with the customer, and make sure release notes reach them.\n\nRun the operating cadence: per-account health, tier and lifecycle stage; sync with Sales, Solutions Engineering and R renewal risk and expansion signals.\n\nTurn happy customers into public proof: references, reviews, case studies and conference talks, backed by NPS and CSAT programs that tell us who is ready.\n\nBuild with AI: our CS team automates its own work with AI agents and assistants. You'll use them daily, improve them, and build your own.\n\nHire, onboard and lead US-based Customer Success Managers as the book grows, and write the playbooks they run.\n\nRequirements\n5+ years in Customer Success or strategic account management for enterprise B2B SaaS, including 3+ years owning strategic accounts ($150K+ ACV) or leading a CS team.\n\n3+ years working with Cloud Infrastructure, FinOps, DevOps, platform engineering, CSPM or observability personas. You're comfortable in a conversation about IAM roles, CloudFormation stacks, Kubernetes cost allocation, Terraform or Azure federated identity.\n\nExecutive presence with VP and C-level sponsors, and equal comfort with the engineer who has to do the work.\n\nFluent in data: you read usage and savings dashboards, build your own views, and you never bring a customer a health score you can't defend.\n\nProgram management discipline: you run onboarding, escalations and EBRs on a cadence, with written status, owners and dates.\n\nHands-on with the modern CS stack and a daily user of AI assistants and agents in your own work.\n\nBased in the US, with willingness to travel about 25% for on-site customer visits and industry events.\n\nNice to have:\nFinOps Certified Practitioner, or hands-on FinOps experience inside an enterprise.\n\nExperience at a cloud cost, cloud security or infrastructure platform company.\n\nExperience with AI and LLM spend management (Bedrock, Azure OpenAI, Anthropic, Copilot) or with MCP-based integrations.\n\nYou've built an automation or an agent that saved your team real hours, and you can show it.\n\nExperience growing a CS function from a small team: playbooks, health scoring, renewal process, hiring.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-17T05:29:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":37,"reasons":["seen:5","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/adaptive6-customer-success-director","json_url":"https://alion.io/job/adaptive6-customer-success-director.json","meta":{"generated_at":"2026-10-23T04:58:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8194,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2098541},"rest":"https://alion.io/mcp/rest/get_company?id=2098541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadaptive6-customer-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadaptive6-customer-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadaptive6-customer-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adaptive6-customer-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadaptive6-customer-success-director"}]}