Regional Head of Services (APAC)
Addepar
Who We Are
Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo.
The Role
The Head of Services, APAC, is responsible for building, scaling, and leading a high-performing services organization within the Asia Pacific region. This leader will translate the global services strategy into local execution, ensuring Addepar’s standards for implementation, partner solutions and client support are met. A primary focus will be resolving ongoing business-as-usual (BAU) requirements, managing existing feed enhancements, and mitigating the recurring service escalations that have necessitated a dedicated local leadership presence.
As a key leader in a matrixed organization, this role reports directly to the VP, Global Services & Delivery, while maintaining a strategic partnership with regional business leadership. The successful candidate will navigate a collaborative structure where cross-functional alignment is essential, as some regional team members may maintain dual reporting lines to global and regional functional leads.
Candidates must have valid authorization to work in Singapore. Visa sponsorship is not available for this role.
What You’ll Do
- Regional Leadership & Strategy: Serve as the primary leader for the APAC services organization, ensuring alignment with the global GTM strategy defined by the VP, Head of Services.
- Service Delivery Excellence: Oversee the successful delivery of implementation, partner solutions and technical client support for the APAC client base.
- Operational Execution: Implement and manage local operational models to address and resolve recurring client escalations, improving client outcomes and reducing time-to-value.
- Team Development: Build and mentor a regional team capable of handling complex, data-intensive implementations and ongoing support requirements.
- Cross-Functional Collaboration: Partner closely with Sales, Engineering, and Global Services teams to ensure that local client needs (e.g., feed enhancements, platform adoption) are integrated into the global roadmap.
- Performance Metrics: Establish and track clear KPIs for the APAC region to maintain service predictability, efficiency, and high customer satisfaction scores.
Who You Are
- 10+ years of experience in professional services within a high-growth, data-intensive SaaS or fintech environment.
- Proven track record in regional leadership, specifically managing distributed teams across the APAC region.
- Deep expertise in complex implementation methodologies, partner services models, and technical client support.
- Strong analytical skills with a focus on metrics-driven performance and operational excellence.
- Ability to navigate and solve for recurring escalations while balancing long-term strategic initiatives.
- Experience in collaborating with global headquarters while maintaining autonomy and local accountability.
We need someone who's ideally worked as the Head of Professional Services for the APAC region. This person should have both Services Sales and Services delivery experience as a leader.
Our Values
- Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
- Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
- Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
- Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
- Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to [email protected].