{"id":1977912,"url":"https://alion.io/job/addi-success-manager","title":"Success Manager","company":{"id":9020,"name":"Addi","domain":"addi.com","url":"https://alion.io/company/addi","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":47,"computed_at":"2026-10-12T06:55:09Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":178000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3076},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Looker","optional":true},{"name":"Power BI","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-06T21:08:53Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T03:52:34Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Addi\nWe are a leading financial platform, building the future of payments, shopping, and banking-a world where consumers and merchants can transact effortlessly and grow together. Today, we serve over 3.6 million customers and partner with more than 55,000 merchants, making Addi Colombia’s fastest-growing marketplace.\nWith a state-of-the-art, technology-first approach, we provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing), bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.\nOur mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing-we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.\nBut what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live byour values every day.\n\nAbout the Role\nThis is where you come in. Below, you’ll find what this role is all about-the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.\nWhat’s the mission you’ll drive\nAct as a strategic advisor and growth partner to our most important merchants-maximizing lifetime value, driving product adoption, and unlocking expansion opportunities. The Success Manager leads a portfolio of high-impact partners, ensuring tangible commercial outcomes, operational excellence, and long-term retention. This role also plays a critical part in shaping Addi’s product roadmap and go-to-market strategy, bringing structured insights from the field directly into the heart of the business.\nWhat you will do\nLead and Strengthen the Key Accounts Team\nLead Addi's commercial team (+15 people), ensuring alignment with business goals and fostering talent development.\n\nOwn the commercial relationship with Addi's top Key Accounts, driving strategic growth and long-term partnerships.\n\nDesign and implement a performance management process for the team, with clear KPIs and regular performance tracking.\n\nBuild a culture of commercial excellence, focused on results, accountability, and continuous improvement.\n\nIncrease Share of Wallet (SoW) of the KAs during 2025:\nDesign and implement account plans by brand with monthly actions and coordinated WoW cadence between Sales and Marketing.\n\nLead mandatory Monthly Business Reviews (MBRs) with each brand’s Commercial Lead\n\nDeliver high-impact commercial pitches with sales performance, marketing strategy, and growth plans\n\nBuild automated weekly performance reports for partners\n\nDrive execution of the Marketing Machine GTM, including PACs, trade marketing initiatives, and Vendor Vault rollout.\n\nMerchant growth and activation\nAchieve ≥ 90% activation rate for newly onboarded merchants within the first 30 days of launch.\n\nDrive ≥ 20% quarter-over-quarter GMV growth across the managed portfolio through tailored enablement strategies.\n\nDeliver custom success plans for 100% of high-potential merchants, mapped to vertical-specific growth drivers.\n\nWhat we’re looking for\nPior background in:\n6+ years of experience in Customer Success, Account Management, Sales, or Strategy roles.\n\nProven track record managing B2B client portfolios and delivering commercial impact.\n\nExperience in fintech, SaaS, payments, retail tech, or e-commerce platforms is strongly preferred.\n\nKnowledge of digital checkout flows, embedded finance, or merchant onboarding is a plus.\n\nCommunication and relationship management\nAble to influence and guide decision-makers at varying merchant maturity levels.\n\nActive listener who captures merchant sentiment and translates it into action.\n\nCommunicates clearly across functions and levels, both internally and externally.\n\nCustomer-centric problem solving\nUses data and insights to understand merchant performance and blockers.\n\nIdentifies bottlenecks in the success journey and leads cross-team improvement efforts.\n\nBalances short-term needs with long-term strategic success.\n\nBuilds frameworks and processes that improve team efficiency and merchant consistency.\n\nData oriented decision making\nComfortable navigating tools like Salesforce, Looker, PowerBI or CRM platforms to generate insights.\n\nStrong grasp and use of key merchant metrics (e.g., GMV, activation, repayment, NPS) to forecast merchant health and risk (GMV trajectory, usage KPIs, ticket resolution trends).\n\nDevelops dashboards and reporting cadences to drive visibility and accountability.\n\nOwnership and results orientation\nDemonstrates accountability for merchant outcomes.\n\nProactively seeks feedback and self-evaluates performance.\n\nSets and pursues ambitious goals aligned with Sales team targets and Addi’s mission.\n\nWhy join us?\nWork on a problem that truly matters - We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.\n\nBe part of something big from the ground up - This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee-you’ll be an owner\n\nUnparalleled growth opportunity - The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.\n\nJoin a world-class team - Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it-and we want you to be a part of it.\n\nCompetitive compensation & meaningful ownership - We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.\n\nHow the hiring process looks like\nWe believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:\nStep 1: People Interview (30 min) A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.\n\nStep 2: Initial Interview (45 min) A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.\n\nStep 3: Deep Dive Interview (30 min) You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too!\n\nStep 4: Case Study (3-5 Days) You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.\n\nStep 5: Co-Founder Interview If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure\n\nWe value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.","description_format":"text","description_chars":8141,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Colombia","iso":null,"kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Buy Now, Pay Later"],"lifecycle":[{"event":"open","at":"2026-10-06T22:04:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":47,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/addi-success-manager","json_url":"https://alion.io/job/addi-success-manager.json","meta":{"generated_at":"2026-10-12T09:12:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9020},"rest":"https://alion.io/mcp/rest/get_company?id=9020"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faddi-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faddi-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faddi-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/addi-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faddi-success-manager"}]}