{"id":2129009,"url":"https://alion.io/job/addman-customer-service-specialist","title":"Customer Service Specialist","company":{"id":3866604,"name":"ADDMAN","domain":"addmangroup.com","url":"https://alion.io/company/addmangroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ontario, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:53:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T18:49:32Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Description\nThe Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules, product inquiries, and service requests. This position coordinates closely with Program Managers, Site Management, Operations, Quality, Planning, and Shipping to gather information and provide accurate status updates to customers. The role requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities in a fast-paced manufacturing environment.\nESSENTIAL JOB FUNCTIONS:\nServe as the primary contact for customer inquiries related to order status, delivery schedules, product availability, and general account support.\nServe as the primary contact for customer inquiries related to order status, delivery schedules, product availability, and general account support.\nCoordinate communication between customers, Program Managers, Site Management, Operations, Planning, Quality, and Shipping to ensure timely resolution of customer requests.\nUtilize the company ERP system to review customer orders, production status, inventory availability, shipments, and related business information.\nProvide customers with accurate updates regarding order progress, production schedules, shipment status, and potential delivery impacts.\nMonitor customer orders from receipt through shipment and proactively communicate significant changes or concerns.\nAssist Program Managers with customer communications, documentation requests, and account support activities.\nCoordinate with Operations and Planning to obtain production feedback and communicate schedule changes, delays, or recovery plans to customers.\nSupport customer request management, including order acknowledgments, documentation requests, certifications, and other account-related inquiries.\nMaintain customer records, communication logs, and supporting documentation in accordance with company procedures.\nEscalate customer concerns, delivery risks, quality issues, or service challenges to the appropriate personnel for resolution.\nSupport shipping and logistics communications by coordinating shipment tracking information and delivery confirmations when required.\nParticipate in customer meetings, internal production meetings, and cross-functional discussions as needed to support customer satisfaction.\nAssist with preparation of customer reports, presentations, and performance metrics.\nMaintain a professional and customer-focused approach in all communications.\nRequirements\nSKILL REQUIREMENTS:\nExcellent time management and multitasking skills\nGood planning and organizational skills\n QUALIFICATIONS:\n2+ years of customer service, account management, administrative support, or manufacturing support experience preferred.\nExperience in a manufacturing environment is preferred.\nExperience working with ERP systems is preferred.\nComputer literacy; Proficiency in Microsoft Word, Excel, Outlook, data entry\nAbility to enter data efficiently, timely and correctly in order to meet deadlines\nWell-developed verbal, listening, and written communications skills\nAbility to work independently or as a team player\nAttention to detail and a high level of accuracy and confidentiality\nAbility to maintain a professional appearance and manner\nSalary Description\n$20.00-$30.00","description_format":"text","description_chars":3354,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Plastics & Polymers","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-09T00:52:05Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.566,"p_room":0.28,"age_days":41,"expected_fill_days":19,"reasons":["conf:9","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/addman-customer-service-specialist","json_url":"https://alion.io/job/addman-customer-service-specialist.json","meta":{"generated_at":"2026-10-21T20:10:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28736,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866604},"rest":"https://alion.io/mcp/rest/get_company?id=3866604"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faddman-customer-service-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faddman-customer-service-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faddman-customer-service-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/addman-customer-service-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faddman-customer-service-specialist"}]}