Cloud Applications Engineer

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.

Our people are our strength.

Role Description:

We are seeking an experienced application support specialist that can contribute to our application operations at cloud scale. This is an excellent opportunity to work for a cutting-edge global software company and extend your cloud platform experience in a dynamic, collaborative team. We are constantly evolving our strategy to minimize complexity and promote scalability, functionality, and user experience. We need talented team members to drive these efforts forward!

Responsibilities:

• Participating in the day-to-day operations of Aderant’s cloud products and offerings.

• Maintaining and reviewing environments for Aderant’s clients and our project teams.

• Respond to and resolve requests and incidents for Aderant’s customers and partners.

• Observe and be responsive to monitoring platforms by resolving platform alerts.

• Supporting internal and external clients working on Aderant’s cloud solutions.

• Execute and contribute to our best practices in Expert operations.

• Implement and enhance maintenance routines for Sierra environments.

• Engage with other departments within Aderant to collaborate and represent the operations team.

• Prioritize workload, while assisting with documentation and reporting as needed.

Qualifications:

• Comfortable diagnosing application performance and system availability using operating system metrics, logs, and applicable utilities in production environments.

• The ability to efficiently use online documentation/resources and logical problem-solving to explore new technologies and resolve software issues in existing tools and products.

• Well versed in Windows-based application environments.

• Experience working with relational databases, preferably SQL Server.

• Understanding of processes and business functions common in client-server application environments.

• Previous use or experience in practice management systems such as Aderant Expert is a plus.

• Familiarity with Windows Server administration (including IIS, PowerShell, and Active Directory).

• Knowledge of managed service approach and procedures.

• Proven ability to work independently and within a team environment.

• Curiosity of technology and willingness to learn.