{"id":1464939,"url":"https://alion.io/job/aderant-director-professional-services","title":"Director, Professional Services","company":{"id":1894996,"name":"Aderant","domain":"aderant.com","url":"https://alion.io/company/aderant","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":140000,"max_usd":232000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-01T05:52:33Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.\nAt Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.\nOur people are our strength.\nRole Overview\nAderant is seeking a Director of Professional Services to lead delivery operations and customer implementations for the Expert and Sierra product lines, supporting both cloud and on-premise deployments. This role reports to the Senior Director of North America Services and serves as a key member of the Professional Services leadership team.\nThe Director of Professional Services will oversee service delivery, operational performance, customer satisfaction, and strategic initiatives across implementation and consulting teams. This leader will drive consistency, scalability, and operational excellence while ensuring successful client outcomes and alignment with company growth objectives.\nThe ideal candidate combines strong leadership capabilities with deep experience managing enterprise software implementations, professional services operations, and customer engagement strategies.\nKey Responsibilities\nPartner with the Senior Director of North America Services and leadership team to define operational goals, strategic initiatives, and organizational priorities that support growth, profitability, and customer success.\nLead day-to-day operations for Professional Services delivery teams supporting Expert and Sierra solutions across cloud and on-premise environments.\nBuild and scale a high-performing services organization focused on quality delivery, operational efficiency, accountability, and customer satisfaction.\nCollaborate cross-functionally with Sales, Product Management, Product Development, Support, and Customer Success to ensure alignment across business objectives and client needs.\nManage customer relationships and executive-level communications for strategic accounts within the Professional Services portfolio.\nDrive achievement of Professional Services revenue, utilization, margin, forecasting, and operational performance targets.\nDevelop and implement repeatable methodologies, governance standards, and best practices to improve delivery consistency and project outcomes.\nMonitor and manage key operational metrics and KPIs, including:Billable utilization\nProject profitability\nResource forecasting\nCustomer satisfaction\nDelivery performance\nProject health indicators\n\nIdentify opportunities to improve scalability, automation, and operational efficiency across service delivery processes.\nEstablish project governance frameworks, escalation procedures, and risk management practices to proactively address customer and delivery challenges.\nDrive accountability and transparency through dashboards, reporting, and project management tools that provide visibility into delivery performance and customer engagements.\nLead continuous improvement initiatives focused on delivery quality, operational rigor, and predictable customer outcomes.\nPartner with Sales and Services leadership on go-to-market strategies, implementation planning, and customer engagement models.\nSupport resource planning, staffing strategies, and talent development initiatives to ensure organizational readiness and growth.\nMentor, coach, and develop Professional Services managers, consultants, and project leadership teams.\nQualifications\nProven leadership experience managing Professional Services, Consulting, or Implementation teams within enterprise software or technology organizations.\nDemonstrated success driving operational excellence, organizational change, and scalable delivery practices.\nExperience leading enterprise software implementations in cloud and/or on-premise environments.\nStrong understanding of Professional Services operational metrics, forecasting, utilization management, and delivery governance.\nExperience implementing project management methodologies, tools, and best practices that support efficient and repeatable service delivery.\nExcellent communication, collaboration, and stakeholder management skills, including experience working with executive leadership and strategic customers.\nStrong customer-centric mindset with a passion for delivering successful implementations and high levels of client satisfaction.\nAbility to lead cross-functional initiatives and influence outcomes across multiple business areas.\nExperience within the legal technology industry or professional services market is preferred.\nExperience with financial management, ERP, or business management software solutions is preferred.","description_format":"text","description_chars":5444,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Billing & Subscription Management","Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-29T14:30:24Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:31","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aderant-director-professional-services","json_url":"https://alion.io/job/aderant-director-professional-services.json","meta":{"generated_at":"2026-10-01T11:03:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2419,"day_limit":5000,"remaining_today":2581,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}