{"id":3848545,"url":"https://alion.io/job/aderant-product-support-specialist-2","title":"Product Support Specialist","company":{"id":1894996,"name":"Aderant","domain":"aderant.com","url":"https://alion.io/company/aderant","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0.25,"time_to_fill_p50_days":38,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T18:03:10Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.\nAt Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.\nOur people are our strength.\nJob Description\nRole Description:\nAs a Product Support Specialist, you will be providing exceptional customer service to our clients by providing technical support and answering complex questions on the function and usage of our product via telephone and or internet. This dynamic role addresses, documents, and resolves client issues while adhering to service level agreements to move the product forward.\nResponsibilities:\nProvides product and technical support to customers, answering complex questions on function and usage of product via the telephone and/or Internet. \nServes as primary liaison between company and client. \nConveys customer feedback to product development staff. Possesses thorough knowledge of company’s products used by customers. Operates under moderate supervision. \nResolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements. \nKeeps customer informed of how and when issues are resolved. \nInvolved in any additional follow up, testing and troubleshooting. \nResponsible for appropriate referral to other departments and quality assurance areas. \nPromotes and maintains a high quality, professional, service-oriented company image among users. \nEnsure scheduled jobs complete successfully and troubleshoot as needed. \nParticipate in the application development review process and perform QA testing to ensure successful implementation of application changes and enhanced functionality. \n\nQualifications:\nExcellent general technical skills for troubleshooting software issues, networking issues, database issues, web issues, and related \nA bachelor’s degree is preferred, but not required. \n1+ years’ software-related support experience is preferred, but not required. \n1+ years’ experience working with customers is preferred, but not required. \nCandidates for this position should be familiar with SQL, experience with relational databases, Windows Operating Systems and web applications. \nBasic knowledge of Legal environments, not required, but are a plus. \nAble to resolve general product problems via telephone or email support. \nExcellent writing, editing, interpersonal and communications skills. \nProficient PC skills used, as required, for testing, troubleshooting, call logging, product configuration. \nGood problem-solving abilities and logic skills. \nProfessional appearance and presentation required. \nSalesforce or comparable support ticketing system experience is a plus.","description_format":"text","description_chars":3590,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Billing & Subscription Management","Legal Software"],"lifecycle":[{"event":"open","at":"2026-11-06T01:46:11Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/aderant-product-support-specialist-2","json_url":"https://alion.io/job/aderant-product-support-specialist-2.json","meta":{"generated_at":"2026-11-11T02:54:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1576,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1894996},"rest":"https://alion.io/mcp/rest/get_company?id=1894996"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faderant-product-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faderant-product-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faderant-product-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/aderant-product-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faderant-product-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3848545}},{"tool":"search_jobs","arguments":{"company":"aderant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3848545},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}