{"id":1464958,"url":"https://alion.io/job/aderant-solutions-platform-engineer","title":"Solutions Platform Engineer","company":{"id":1894996,"name":"Aderant","domain":"aderant.com","url":"https://alion.io/company/aderant","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":96000,"max_usd":215000,"period":"year","method":"role_country_seniority_unknown","sample_n":2659},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"MS SQL","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-08-03T00:00:00Z","employer_posted_date":"2026-08-03","last_verified_at":"2026-10-01T05:52:33Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.\nAt Aderant, the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work - ideas, experience, and passion - to drive our mission forward.\nOur people are our strength.\nSolutions Platform Engineer\nPosition Summary\nThe Solutions Platform Engineer is responsible for the reliability, accessibility, and overall functionality of the global product demonstration platform used by the Sales and Solutions Consulting teams.\nThe primary demonstration environment is an Expert Sierra tenant configured similarly to a client production environment. This role serves as the technical owner of that environment and is responsible for troubleshooting issues across the full technology stack, coordinating platform changes, supporting product deployments and updates, maintaining demo data and integrations, and working with teams across the organization to resolve issues that cannot be addressed directly.\nThe ideal candidate is a technically versatile support or platform engineer who is comfortable working across servers, databases, applications, identity and access management, and internal support processes. Success in this role requires strong communication, persistence, organization, and the ability to coordinate work across multiple technical teams.\nKey Responsibilities\nMaintain the availability, stability, and functionality of the Expert Sierra demonstration environment used by the Sales and Solutions Consulting teams.\nTroubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.\nInvestigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams.\nManage user access and permissions through Microsoft Azure and Microsoft Entra ID, including logins for new and existing users.\nSupport the deployment and implementation of new products, features, updates, and integrations within the demonstration environment, including coordinating the timing, testing, and communication of maintenance windows and patches across all instances within the demo tenant.\nServe as both a technical resource and an advocate for the Sales and Solutions Consulting teams during product deployments and platform changes, including frontline help desk support for day-to-day user inquiries.\nAssist with keeping demonstration data current and finalized, including imports and data feeds needed to support demos, and help prepare environment requirements for trade shows and conferences.\nCoordinate with infrastructure, database, application, development, cloud, security, product, and support teams to complete work requiring access or expertise outside the role.\nCreate and manage support tickets, project requests, group communications, and escalation paths needed to move work forward.\nMonitor outstanding requests and follow up with responsible teams to ensure issues and platform needs are addressed.\nCommunicate system status, risks, dependencies, and expected resolution timelines to Sales and Solutions Consulting stakeholders.\nBalance multiple technical issues, platform improvements, deployment activities, data/integration maintenance, and cross-functional requests.\nDocument platform configurations, recurring issues, troubleshooting procedures, dependencies, and support processes.\nIdentify opportunities to improve platform reliability, supportability, access management, and deployment processes.\nQualifications\nExperience in a technical support engineering, systems administration, platform engineering, application support, or similar role.\nStrong troubleshooting skills across applications, servers, databases, authentication, and infrastructure, including diagnosing application performance and system availability using operating system metrics, logs, and applicable utilities in production environments.\nWorking knowledge of Microsoft Windows Server environments, including IIS, PowerShell, and Active Directory.\nWorking knowledge of Microsoft SQL Server or other relational databases, including basic troubleshooting and database connectivity concepts.\nExperience managing user access, permissions, or authentication through Microsoft Azure and Microsoft Entra ID.\nExperience supporting enterprise applications or complex multi-server environments; previous use or experience with practice management systems such as Aderant Expert is a plus.\nUnderstanding of processes and business functions common in client-server application environments.\nAbility to understand how applications, databases, servers, identity systems, and integrations interact within a larger platform.\nStrong written and verbal communication skills.\nDemonstrated ability to coordinate work across multiple technical teams, and to work independently as well as within a team environment.\nStrong organizational skills and the ability to track tickets, projects, dependencies, and outstanding action items.\nCuriosity about technology and willingness to learn; ability to follow issues through resolution and escalate effectively when needed.\nBachelor's degree in Computer Science, Information Systems, or equivalent experience is required.","description_format":"text","description_chars":6097,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Billing & Subscription Management","Legal Software"],"lifecycle":[{"event":"open","at":"2026-09-29T14:30:24Z"}],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.463,"p_room":0.35,"age_days":59,"expected_fill_days":26,"reasons":["conf:31","velocity","win:tail"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/aderant-solutions-platform-engineer","json_url":"https://alion.io/job/aderant-solutions-platform-engineer.json","meta":{"generated_at":"2026-10-02T02:31:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3387,"day_limit":5000,"remaining_today":1613,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}