{"id":2455930,"url":"https://alion.io/job/adereso-technical-account-manager","title":"Technical Account Manager","company":{"id":61327,"name":"Adereso","domain":"adereso.ai","url":"https://alion.io/company/adereso","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Buk","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chile"],"countries":["CL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":54000,"period":"year","method":null,"sample_n":6116},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T15:36:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T17:08:08Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Como Technical Account Manager (TAM), serás el referente técnico de una cartera de clientes B2B. Tu misión es asegurar que sus integraciones, automatizaciones y configuraciones funcionen de forma estable y contribuyan a sus objetivos de negocio. Acompañarás la evolución técnica de las cuentas, anticipando riesgos e identificando nuevas integraciones y casos de uso que amplíen la adopción de Adereso. Tu impacto se reflejará en el cumplimiento de hitos, la agilidad del diagnóstico y la resolución, la reducción de incidentes recurrentes, la adopción de soluciones y la satisfacción del cliente.¿Cuáles son las responsabilidades principales del rol?\n- Gestionar la relación técnica con los clientes: comprender sus procesos, sistemas, casos de uso y traducir necesidades de negocio en requerimientos con alcance, dependencias y criterios de aceptación.\n- Coordinar implementaciones de integraciones, canales, automatizaciones y soluciones con IA: validar factibilidad, acordar responsables y plazos, y acompañar pruebas y puesta en producción de procesos críticos.\n- Cuidar la continuidad operacional: anticipar riesgos, recopilar evidencia para el diagnóstico de incidentes, comunicar avances y dar seguimiento a causas y acciones correctivas para reducir recurrencias.\n- Mantener documentación actualizada de configuraciones, integraciones, dependencias y responsables; definir el alcance, mantenimiento y soporte de personalizaciones, y evaluar el impacto de cambios internos o externos.\n- Impulsar mejoras, nuevas integraciones y casos de uso, promoviendo la adopción de APIs y MCPs de Adereso y facilitando su evaluación con equipos de TI, Arquitectura y Seguridad.\n- Apoyar al CSM en revisiones de cuenta y oportunidades de expansión que requieran evaluación técnica, y convertir necesidades comunes entre clientes en oportunidades para Producto.\n- Asegurar que cada tema técnico tenga diagnóstico, responsable, plan y seguimiento. Realizar análisis y ajustes dentro de tus permisos y coordinar con Producto las soluciones que requieran desarrollo. Validar con las áreas responsables los compromisos de funcionalidades, entregas y condiciones comerciales.","description_format":"text","description_chars":2163,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Commerce","Financial Services","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-13T16:05:10Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.795,"p_room":0.945,"age_days":9,"expected_fill_days":23,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/adereso-technical-account-manager","json_url":"https://alion.io/job/adereso-technical-account-manager.json","meta":{"generated_at":"2026-10-23T20:52:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":61327},"rest":"https://alion.io/mcp/rest/get_company?id=61327"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadereso-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadereso-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadereso-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adereso-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadereso-technical-account-manager"}]}