{"id":2463522,"url":"https://alion.io/job/adi-global-distribution-senior-director-technology-operations","title":"Senior Director, Technology Operations","company":{"id":1795735,"name":"ADI Global Distribution","domain":"adiglobal.com","url":"https://alion.io/company/adiglobal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":125000,"max_usd":235000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-13T16:54:03Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-20T03:17:52Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Senior Director of Technology Operations is accountable for the reliable, resilient, and cost-effective delivery of ADI’s global services and support. The role combines service management, employee support, operational resilience, and strategic partner management under one leader. This creates end-to-end accountability for service quality, employee experience, incident response, and continuous improvement.\nThe Senior Director will establish a globally consistent operating model, strengthen service-management disciplines, improve performance transparency, and develop managed-service partnerships that reduce cost while improving service.\nStrategic Mandate\nImprove employee technology experience\nStrengthen operational resilience\nStandardize global service delivery\nMature ITSM processes\nExpand automation and self-service\nOptimize strategic service partners\nJOB DUTIES:\nTechnology Operations Leadership\nEstablish clear service ownership and accountability.\nDevelop the operating strategy, roadmap, and performance model.\nBuild organizational capability, leadership depth, and succession plans.\nService Delivery Excellence\nEstablish service levels, operating standards, and escalation processes.\nLead service desk and regional support operations.\nDrive continual service improvement.\nReliability and Resilience\nEnsure the availability and performance of critical technology services.\nLead major-incident response and executive communications.\nStrengthen monitoring, disaster recovery, and business continuity.\nEliminate recurring issues through problem management and root-cause analysis.\nStrategic Sourcing and Partners\nDevelop the sourcing strategy for technology operations and support.\nIdentify services to retain, automate, outsource, or co-source.\nEstablish strategic managed-service partnerships.\nGovern partner performance, service levels, costs, and improvement plans.\nHold partners accountable for measurable business and service outcomes.\nEmployee Technology Experience\nOwn the end-to-end employee support experience.\nImprove technology usability, reliability, and accessibility.\nExpand self-service, knowledge management, and intelligent automation.\nUse employee feedback and service data to prioritize improvements.\nITSM Process Governance\nOwn incident, problem, request, change, and knowledge management.\nEstablish consistent global processes and controls.\nMaintain a common service-management platform and intake model.\nEnsure operational readiness for new and changed technology services.\nPerformance and Improvement\nEstablish an outcome-based technology operations scorecard.\nTrack service performance, risks, costs, and employee satisfaction.\nConduct regular service, resilience, and partner reviews.\nUse operating data to drive accountability and continuous improvement.\nMeasures of Success\nCritical-service availability\nMajor-incident reduction\nMean time to restore\nRepeat-incident reduction\nService-level attainment\nEmployee satisfaction\nSelf-service adoption\nManaged-service performance\nCost savings and value realization\nYOU MUST HAVE:\n10+ years’ experience in IT\n5+ years as a manager\nGlobal experience\nStrategic vendor-management skills\nA record of service improvement\nWHAT'S IN IT FOR YOU:\nMedical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1 \n12 paid holidays each year \nFour weeks parental leave without using vacation time \nEmployee discounts on company products and other retail/service providers \nMonday to Friday working hours - no weekends \nOpportunity to progress within a global business","description_format":"text","description_chars":3569,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-13T17:52:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early","comp:attention"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adi-global-distribution-senior-director-technology-operations","json_url":"https://alion.io/job/adi-global-distribution-senior-director-technology-operations.json","meta":{"generated_at":"2026-10-20T13:40:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15274,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795735},"rest":"https://alion.io/mcp/rest/get_company?id=1795735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadi-global-distribution-senior-director-technology-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadi-global-distribution-senior-director-technology-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadi-global-distribution-senior-director-technology-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adi-global-distribution-senior-director-technology-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadi-global-distribution-senior-director-technology-operations"}]}