{"id":3768776,"url":"https://alion.io/job/adi-global-distribution-technical-support-manager-security-systems","title":"Technical Support Manager - Security Systems","company":{"id":1795735,"name":"ADI Global Distribution","domain":"adiglobal.com","url":"https://alion.io/company/adiglobal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madrid, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T20:00:10Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T03:52:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"The ADI Centre of Excellence is handling technical support for our customers, offering pre- and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Support Manager to deliver the desired customer service experience. The goal is to drive the team's success that improves customer satisfaction, maximises customer retention, and increases profitability.\nJOB DUTIES:\nThe role will be to provide guidance to local or regional Technical and Project teams across International functions\nEvaluate and implement how the Technical and Projects teams can drive revenue and margin growth across each region\nIdentify ways the Technical and Projects team can monetize service initiatives contributing to International Margin growth\nChampion customer experience through CSAT/NPS initiatives and focus on customer interactions with ADI\nWork closely with Sales Leaders and Marketing teams to ensure consistent and ever improving Technical and Project Services that will leverage a world class service and support model that make ADI stand out from the competition \nContinue to work with the Sales Enablement function to define, develop and continually improve all technical training strategies and solutions so to support future business needs for International progression\nLead each region technical team from the front. Make decisions with confidence Be confident when challenged respectfully and to challenge others respectfully \nBecome an integral link in the communication chain between customers, product management and sales on innovative product opportunities that will drive sales revenue\nPerform management tasks for the team, these duties include conducting employee reviews, handling employee complaints, and dividing the workload among members of the team. \nYOU MUST HAVE:\nTechnical experience in electronics industry, preferably Fire or Security\n\nStrong influencing and leadership skills combined with the ability to articulate effectively to wide ranging audiences\n\nHighly action orientated with a sense of urgency and a desire to add value across all areas of the business\n\nUnderstands and leverages the added value of Customer and Product Support within the organization (Specialist functions, Centres of Excellence, Added Value and Shared services)\nProvides facilitation, maintains positive employee relations and develops employee engagement and involvement\nDemonstrates strong leadership skills when interfacing with Key Leaders \nWE VALUE:\nExperience of working in multiple European countries is a preference\nFrench langauge skills\nAbility to deal tactfully and confidently with internal and external clients across multiple countries and cultures\nCommercially aware, able to add value across all areas of the business \nWHAT'S IN IT FOR YOU:\nCompetitive compensation package.\nPension fund plan\nLife and accident insurance coverage\nContinuous learning and development opportunities\nThe chance to be part of an ambitious international project.\nFlexible working hours: start between 8:00-10:00 and finish between 17:30-19:30, depending on your chosen start time\nReduced working hours on Fridays and intensive summer schedule from 6 July to 31 August\n23 days of annual leave, plus 24 December and 31 December off\n8 hours of personal leave (libre disposición) available each year\nEmployee Assistance Program offering support and guidance\nComplimentary coffee, tea, and fresh fruit available in the office","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Continuous learning","Flexible schedule","Insurance coverage"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Video Surveillance","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-11-04T20:57:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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