Data & Technical Support Officer (Outsource)

Role : Data & Technical Support Officer (Outsource)

Location : Abu Dhabi

Role Purpose:

Role is responsible for ensuring the effective operation, quality, and governance of GPPD document management and retention systems, with a strong focus on iServer and Munazzam. The role serves as a key liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures.

Key Accountabilities of the role

• GPPD Systems Management & IT Coordination- Act as the primary GPPD SPOC for all system-related matters concerning iServer, Munazzam, and document retention platforms.
• Coordinate with IT teams on:System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies.
• Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency.
• Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision making.
• Support the GPPD team with ad hoc document retrieval, audits, and remediation requests.

• GPPD Systems Management & IT Coordination

• Act as the primary GPPD SPOC for all system-related matters concerning iServer, Munazzam, and document retention platforms.
• Coordinate with IT teams on System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies
• Support UAT and deployment of system enhancements and fixes in coordination with IT and business teams.

• Ensure smooth day-to-day system operations and minimal disruption to GPPD activities.

• Document Quality Control & Governance

• Conduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency of content, proper metadata, versioning, and approval attachments
• Ensure compliance with GPPD framework and standards

• Support remediation of identified gaps or errors in published documents in coordination with document owners.

• Operational & MIS Support

• Support the GPPD team with ad-hoc document retrieval, audits, and remediation requests.
• Assist in responding to audit queries related to document retention, publishing history and systembased evidence
• Leverage deep system and process knowledge to resolve issues efficiently and proactively.
• Provide timely and accurate MIS reports to GPPD management to support governance oversight and decision-making

• General Management

• Assist the Leader in the formation and smooth performance of the P & P department.
• Support in the development and successful implementation of P & P department strategy.
• Improve the quality of the document prepared to ensure reflecting best market practice.
• Maintain healthy Relationship with all ADIB Unit to facilitate sign offs.
• To perform the duties expected as a member of the GPPD Management Team

Specialist Skills / Technical Knowledge Required for this role:

• Bachelor’s degree with minimum of 5 years of professional experience, preferably in a banking or financial institution.

• Strong technical and functional expertise in document management systems.

• Solid understanding of document retention, governance workflows, and approval dependencies.

• Good knowledge of system interfaces, data integrity controls, and reporting mechanisms.

• Proficient in Microsoft Office and document formatting tools.

• Strong attention to detail and ability to work under tight deadlines.

• Familiarity with banking terminology and document governance is an advantage.