{"id":2024992,"url":"https://alion.io/job/adib-associate-technical-support-engineer","title":"Associate Technical Support Engineer","company":{"id":2778064,"name":"Abu Dhabi Islamic Bank","domain":"adib.com","url":"https://alion.io/company/adib-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-07-27T09:51:38Z","employer_posted_date":"2026-07-27","last_verified_at":"2026-10-16T14:35:17Z","board_verified":true,"closed_at":null,"days_open":81,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":81},"description":"Role : Associate Technical Support Engineer ( UAE National )\nLocation : Abu Dhabi\nRole Purpose:\nTo provide first-level technical and functional support for Business Platform applications, ensuring system stability, timely issue resolution, and continuous service availability while building foundational expertise across core banking, digital channels, and platform ecosystems.\nKey Accountabilities of the role\nApplication Support & Operations\nMonitor Business Platform applications to ensure availability and performance.\n\nSupport incident troubleshooting and service request resolution (L1/L2) within defined SLAs.\n\nProvide L1 user support and troubleshooting, including working in shifts.\n\nHandle system support and ticket management to meet platform SLAs.\n\nLog, track, and follow up on issues using service management tools.\n\nEscalate critical issues to relevant technical teams.\n\nIssue Analysis & Resolution\nPerform basic troubleshooting and root cause analysis for application issues.\n\nSupport resolution of defects in coordination with development and vendor teams.\n\nAssist in maintaining known error databases and knowledge repositories.\n\nRelease & Change Support\nSupport testing (SIT/UAT) activities for system enhancements and releases.\n\nAssist in deployment and post-release validation activities.\n\nEnsure proper documentation of changes and configurations.\n\nStakeholder Coordination\nLiaise with business users to understand issues and provide timely updates.\n\nCoordinate with internal teams (development, infrastructure, vendors) for resolution.\n\nProvide user support and guidance on system usage.\n\nDocumentation & Compliance\nMaintain operational documentation, SOPs, and support manuals.\n\nEnsure adherence to ITIL processes (Incident, Problem, Change Management).\n\nSupport audit and compliance requirements when required.\nSpecialist Skills / Technical Knowledge Required for this role:\nEducation\nBachelor's degree in Computer Science, Information Technology, or Engineering.\n\nTechnical Skills (Basic Understanding)\nBanking applications / digital platforms (preferred).\n\nSQL / databases (basic).\n\nAPIs and integrations (basic awareness).\n\nIT service management tools (e.g., ServiceNow).\n\nPrevious experience:\n0-2 years (Fresh Graduate). Internship or project exposure in IT/Banking is an advantage.","description_format":"text","description_chars":2310,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:27:19Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.186,"p_room":0.28,"age_days":80,"expected_fill_days":19,"reasons":["conf:2","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/adib-associate-technical-support-engineer","json_url":"https://alion.io/job/adib-associate-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T15:13:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15017,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2778064},"rest":"https://alion.io/mcp/rest/get_company?id=2778064"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadib-associate-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadib-associate-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadib-associate-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adib-associate-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadib-associate-technical-support-engineer"}]}