{"id":2024979,"url":"https://alion.io/job/adib-data-technical-support-officer-outsource","title":"Data & Technical Support Officer (Outsource)","company":{"id":2778064,"name":"Abu Dhabi Islamic Bank","domain":"adib.com","url":"https://alion.io/company/adib-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":80000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-07T08:13:36Z","employer_posted_date":"2026-07-07","last_verified_at":"2026-10-16T10:09:06Z","board_verified":true,"closed_at":null,"days_open":101,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":100},"description":"Role : Data & Technical Support Officer (Outsource)\nLocation : Abu Dhabi\nRole Purpose:\nRole is responsible for ensuring the effective operation, quality, and governance of GPPD document management and retention systems, with a strong focus on iServer and Munazzam. The role serves as a key liaison between GPPD, IT teams, and business users, supporting system stability, enhancements, MIS reporting, and the quality of published policies and procedures.\nKey Accountabilities of the role\nGPPD Systems Management & IT Coordination- Act as the primary GPPD SPOC for all system-related matters concerning iServer, Munazzam, and document retention platforms.\nCoordinate with IT teams on:System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies.\nConduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency.\nProvide timely and accurate MIS reports to GPPD management to support governance oversight and decision making.\nSupport the GPPD team with ad hoc document retrieval, audits, and remediation requests.\nGPPD Systems Management & IT Coordination\nAct as the primary GPPD SPOC for all system-related matters concerning iServer, Munazzam, and document retention platforms.\nCoordinate with IT teams on System issues and incident resolution, Enhancements and change requests, User access, configuration, and workflow dependencies\nSupport UAT and deployment of system enhancements and fixes in coordination with IT and business teams.\nEnsure smooth day-to-day system operations and minimal disruption to GPPD activities.\n\n Document Quality Control & Governance\nConduct quality checks (QC) of published policies and procedures to ensure accuracy and consistency of content, proper metadata, versioning, and approval attachments\nEnsure compliance with GPPD framework and standards\nSupport remediation of identified gaps or errors in published documents in coordination with document owners.\n\nOperational & MIS Support\n\nSupport the GPPD team with ad-hoc document retrieval, audits, and remediation requests.\nAssist in responding to audit queries related to document retention, publishing history and systembased evidence\nLeverage deep system and process knowledge to resolve issues efficiently and proactively.\nProvide timely and accurate MIS reports to GPPD management to support governance oversight and decision-making\nGeneral Management\n\nAssist the Leader in the formation and smooth performance of the P & P department.\nSupport in the development and successful implementation of P & P department strategy.\nImprove the quality of the document prepared to ensure reflecting best market practice.\nMaintain healthy Relationship with all ADIB Unit to facilitate sign offs.\nTo perform the duties expected as a member of the GPPD Management Team\nSpecialist Skills / Technical Knowledge Required for this role:\nBachelor’s degree with minimum of 5 years of professional experience, preferably in a banking or financial institution.\n\nStrong technical and functional expertise in document management systems.\n\nSolid understanding of document retention, governance workflows, and approval dependencies.\n\nGood knowledge of system interfaces, data integrity controls, and reporting mechanisms.\n\nProficient in Microsoft Office and document formatting tools.\n\nStrong attention to detail and ability to work under tight deadlines.\n\nFamiliarity with banking terminology and document governance is an advantage.","description_format":"text","description_chars":3496,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:27:19Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long 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