{"id":2161903,"url":"https://alion.io/job/adidas-service-manager","title":"Service Manager","company":{"id":40940,"name":"Adidas","domain":"adidas.com","url":"https://alion.io/company/adidas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":46000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-09T08:25:56Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T15:53:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Purpose & Overall Relevance for the Organization:\nIT service management is the craft of implementing, managing, and delivering IT services to\nmeet the needs of the organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.\nKey Responsibilities:\nBusiness analysis\nInvestigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization.\nAssists in defining acceptance tests for these recommendations.\nService level management\nMonitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.\nService acceptance\nEngages with project management to confirm that products developed meet the service\nacceptance criteria and are to the required standard.\nFeeds into change management processes.\nChange management\nDevelops, documents, and implements changes based on requests for change.\nApplies change control procedures.\nRelease and deployment\nUses the tools and techniques for specific areas of release and deployment activities.\nAdministers the recording of activities, logging of results and documents technical activity undertaken.\nMay carry out early life support activities such as providing support advice to initial users.\nProblem management\nInvestigates problems in systems, processes, and services.\nAssists with the implementation of agreed remedies and preventative measures.\nIncident management\nFollowing agreed procedures, identifies, registers, and categorizes incidents.\nGathers information to enable incident resolution and promptly allocate incidents as\nappropriate.\nMaintains records and advises relevant people of actions taken.\nIf required: People Management / Resource Management: \nMay be involved and gives some input on hiring Transition decisions\nEnsures appropriate leadership skills are present at every level through creating a motivational and supportive work environment in which employees are coached, trained, and provided with career opportunities through development\nAllocates the different work to the respective employees considering experience, complexity, workload, and organizational efficiency\nContinuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.\nProvides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives\nKey Relationships: \nGlobal IT\nRespective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)\nHR Management\nControlling\nRequisite Education and Experience / Minimum Qualifications:\nFour-year college or university degree with focus on Business Administration or IT or\nrelated areas, or equivalent combination of education and experience\nProficient spoken and written command of English\nAt least 5-years’ experience in IT\n2 years of experience in relevant area\n1 year of experience in team management\nUnderstanding of different cultures","description_format":"text","description_chars":3272,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T08:25:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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