Store Manager

Purpose/ Mission

Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.

Accountabilities

Primary Responsibility

• Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions

• Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment

• Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success

• Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer

• Actively monitors customer satisfaction and feedback systems to drive continuous improvement

• Leads service by example and ensures highly visible and effective customer service management at all times

• Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity

• Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories

• Manages an appealing, easy-to-shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store

• Ensures store team compliance with all store policies and procedures

• Drives continuous improvement in stockroom processing and replenishment procedures

• Minimizes loss by ensuring all loss prevention procedures are followed

• Provides suggestions and ideas on ways to improve systems and processes

• Supports the recruitment and manages on-boarding, training and development of the store team and ensures all HR policies and procedures are adhered to

• Works with the Manager, Retail to identify strong performers with potential for growth

• Creates a high-performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance

• Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance

• Actively collaborates and shares best practices to drive team performance

• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Professional background/Experience:

• Functional: Minimum 4-6 years of work experience in a sports/fashion customer- and commercial-focused retail environment with a minimum of 12 months of Store Management responsibility

• Intermediate numeracy and literacy and advanced verbal communication skills

• Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports

• Education: Related University Degree or 3-year Diploma

• Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook

• Language skills: Good command in oral and written Bahasa Indonesia

• Intermediate English in oral and written

• Other Presentation Skill