{"id":1258536,"url":"https://alion.io/job/adiglobal-customer-service-associate-ii","title":"Customer Service Associate II","company":{"id":1795735,"name":"ADI Global Distribution","domain":"adiglobal.com","url":"https://alion.io/company/adiglobal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1010},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-09T18:33:25Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T14:38:39Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":38},"description":"Serve as the primary customer contact for ADI website related issues. You will respond to customer inquiries via phone, chats and emails about website functionality, order inquiries, order changes and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will help ADI be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer\nJOB DUTIES:\nRespond to a mix of customer inquiries through different channels\nIdentify and work with digital team to resolve website related problems.\nMaintain accurate customer records and document all interaction in a CRM system\nGuide customers on best practices for website management.\nCollaborate with other teams such as sales and account management, to resolve customer issues.\nOrder Processing\nYOU MUST HAVE:\nExcellent communication skills, advanced usage of the English language inclusive of written and verbal communication\n1 year in a similar Customer service position.\nMicrosoft Excel knowledge\nAbility to analyze issues, identify causes and implement solutions.\nWE VALUE:\nAn ability to learn quickly\nAn attention to detail\nA bias for action\nAn ability to work in a team\nA commitment to discovering ways to improve service\nAn ability to work with limited direction\nWHAT'S IN IT FOR YOU:\nBenefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.\nA collaborative and inclusive work environment where your contributions are valued.\nOpportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.\nAccess to cutting-edge tools, resources, and a supportive team to help you excel.\nThe chance to work with a global, innovative company shaping the future in its industry.\n#LI-Hybrid","description_format":"text","description_chars":2221,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Hardware","Brewing & Beer"],"lifecycle":[{"event":"open","at":"2026-09-25T19:45:04Z"},{"event":"close","at":"2026-09-29T09:07:10Z"},{"event":"reopen","at":"2026-10-06T22:08:41Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.609,"p_room":0.55,"age_days":37,"expected_fill_days":28,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/adiglobal-customer-service-associate-ii","json_url":"https://alion.io/job/adiglobal-customer-service-associate-ii.json","meta":{"generated_at":"2026-10-18T23:42:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26256,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795735},"rest":"https://alion.io/mcp/rest/get_company?id=1795735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadiglobal-customer-service-associate-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadiglobal-customer-service-associate-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadiglobal-customer-service-associate-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adiglobal-customer-service-associate-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadiglobal-customer-service-associate-ii"}]}