{"id":1258520,"url":"https://alion.io/job/adiglobal-technical-support-specialist-cctv-access-control-intrusion","title":"Technical Support Specialist – CCTV/ Access Control/ Intrusion","company":{"id":1795735,"name":"ADI Global Distribution","domain":"adiglobal.com","url":"https://alion.io/company/adiglobal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":57000,"period":"year","method":"role_country_seniority_unknown","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T14:16:39Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-11-01T04:46:43Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.\nWe are seeking a motivated individual who is eager to develop their expertise within the security and fire protection sector and deliver a high level of technical support to ensure an excellent customer experience. The goal is to contribute to the success of the customer service function, enhancing customer satisfaction, retention, and profitability.\nJOB DUTIES:\nLearn, under the guidance of experienced technical staff, to understand project requirements and system functionality\nAssist with remote site surveys (as required) to gather site information and identify potential challenges.\nSupport senior technicians in diagnosing technical issues and determining appropriate solutions.\nParticipate in classroom and hands-on training programs to develop technical and customer support skills.\nContribute to the timely and accurate preparation of service reports and documentation.\nDevelop an understanding of customer requirements and assist in preparing recommendations.\nSupport customers with installation methods and procedures.\nAssist in monitoring project progress and reporting updates to senior team members.\nLearn how to collect key metrics and data to support reporting and analysis.\nSupport the delivery of training and development programs for internal teams and customers when required.\nYOU MUST HAVE:\nInitial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.\nFluent Flemmish/Dutch and French is required; English skills are an advantage.\nStrong proficiency in Microsoft Word, Excel, and PowerPoint.\nExcellent verbal and written communication skills.\n\nWE VALUE:\nNetwork or electronics-related certifications are desirable.\nNetworking knowledge is an advantage.\nStrong analytical thinking and attention to detail.\nWHAT WE OFFER:\nA friendly and supportive working environment.\nHybrid working 3x onsite/2x from home\nExposure to exciting projects involving cutting-edge technology.\nCareer development opportunities within a global organization.\nCompetitive salary with an annual performance-based salary review","description_format":"text","description_chars":2346,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Video Surveillance","Hardware","Electrical & Electronic Engineering","Building Automation & Controls"],"lifecycle":[{"event":"open","at":"2026-09-25T19:45:04Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.416,"p_room":0.35,"age_days":57,"expected_fill_days":26,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/adiglobal-technical-support-specialist-cctv-access-control-intrusion","json_url":"https://alion.io/job/adiglobal-technical-support-specialist-cctv-access-control-intrusion.json","meta":{"generated_at":"2026-11-01T05:57:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9268,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1795735},"rest":"https://alion.io/mcp/rest/get_company?id=1795735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadiglobal-technical-support-specialist-cctv-access-control-intrusion"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadiglobal-technical-support-specialist-cctv-access-control-intrusion"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadiglobal-technical-support-specialist-cctv-access-control-intrusion"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adiglobal-technical-support-specialist-cctv-access-control-intrusion\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadiglobal-technical-support-specialist-cctv-access-control-intrusion"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1258520}},{"tool":"search_jobs","arguments":{"company":"adiglobal.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1258520},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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