{"id":1258494,"url":"https://alion.io/job/adiglobal-technical-support-specialist-i-control-4","title":"Technical Support Specialist I - Control 4","company":{"id":1795735,"name":"ADI Global Distribution","domain":"adiglobal.com","url":"https://alion.io/company/adiglobal-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T19:55:21Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T15:55:46Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Reporting to a Technical Support Supervisor, the Technical Support Specialist will act as a critical resource for Control4 customers in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products and technologies in the smart and connected ecosystem. The Control4 Technical Support Specialist will handle technical inquiries, installation guidance, troubleshooting, configuration support, and service needs for Control4 in addition to a vast portfolio of 100+ brands and solutions, which requires commitment and ownership beyond the level of a traditional technical support role.\nThis role is suited for an individual with a minimum of 2 years of Control4 installation and programming experience who is passionate about emerging technologies, eager to tackle challenges, and capable of quickly adapting to new tools and platforms. The Control4 Tech Support Specialist will excel at navigating complex issues, providing creative and effective solutions, and empowering our fellow professionals with the knowledge and confidence to succeed.\nKey Responsibilities\nServe as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs.\nProviding basic support for 80+ third-party brands with limited or no formal training. \nProvide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions.\nManage and resolve complex technical issues spanning a diverse range of products, brands, and categories, including but not limited to: Audio/video distribution (analog, digital, IP), home theater systems, commercial audio (70V, DSPs, mixers), TVs and displays, digital signage, music streaming, surveillance and security systems, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and more.\nAid in the creation and maintenance of technical documentation, including detailed troubleshooting guides, configuration procedures, and knowledge base articles to support internal teams and external customers.\nProcess product returns efficiently while ensuring adherence to technical verification protocols.\nParticipate in beta testing of new products and solutions, providing actionable feedback to product teams.\nActively contribute to team training initiatives by sharing insights and techniques to enhance team performance.\nYOU MUST HAVE:\n2+ years of professional experience installing and/or programming Control4 products. \nHands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions. \nExperience troubleshooting across multiple product categories and technologies.\nExperience with IoT, audio/video, networking, home automation, and surveillance technologies.\nDemonstrated problem-solving skills and ability to learn and apply new technical concepts quickly.\nExceptional English communication skills, both verbal and written, with a customer-first mindset. \nWE VALUE:\nControl4 Automation Programmer certification or Control4 Certified Technician certification.\nAdvanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.\nExperience with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.\nExperience in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.\nExperience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.\nWHAT'S IN IT FOR YOU:\nCompetitive salary and comprehensive benefits package.\nOpportunities for professional development and career advancement.\nCollaborative work environment 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