Product Trainer - Remote

About Adit:

• Adit replaces the pile of disconnected software that dental, optometry, chiropractic, and orthodontic practices in the US have been stuck with for decades.
• Calls, texts, patient forms, online scheduling, reviews, analytics, and payments run in one platform, integrated with the practice management systems clinics already use - Dentrix, Eaglesoft, Open Dental.
• Thousands of practices run their front office on us. Some have cut ten vendors down to one.
• Our users aren’t software buyers by training. They’re front-desk staff at a US dental clinic answering a phone with a patient standing in front of them. That constraint shapes everything we build - and it means part of this job is getting genuinely close to a customer you’ll rarely meet in person.

About the role:

• A dental practice buys Adit to replace six tools. Whether that actually happens comes down to one thing: whether the front-desk team learns the new system well enough to trust it during a busy Monday. That’s your job.
• You’ll teach practice staff how to run their front office on Adit - live onboarding sessions, refresher training when a practice adds a module, and the self-serve library people reach for at 7am before the first patient.
• You’ll work with people who did not choose this software, are not technical, and have a waiting room filling up. Meeting them where they are is the whole skill.
• You’ll also be one of the sharpest sources of product feedback in the company. Nobody sees confusion earlier or more often than the person teaching.

What you’ll do:

• Run live onboarding and training sessions for new practices, remotely, scheduled around clinic hours rather than ours.
• Build and maintain the self-serve library - short videos, quick-reference guides, in-app walkthroughs - so common questions stop needing a live session at all.
• Tailor training to the audience. A practice owner, an office manager, and a part-time front-desk hire need three different sessions, not one deck delivered three times.
• Own training for new releases: know what shipped, decide what needs explaining, and get it out before support gets the tickets.
• Track whether training worked - feature adoption, time-to-first-value, ticket volume from trained versus untrained practices - and change the program when it doesn’t.
• Feed patterns back to the product. If you explain the same screen the same way every time, that screen has a design problem, and the product should hear it from you.
• Support the sales team with product demonstrations and training content for prospects when needed.
• Keep materials current as the product changes, which it does constantly.

What we’re looking for:

• 2-5 years of training, customer education, onboarding, or implementation experience - or classroom teaching plus demonstrated software fluency. Career-changing teachers do well in this role.
• You can teach a non-technical adult something they didn’t want to learn and leave them confident rather than nodding politely.
• Clear speaking and writing. You’ll be on camera daily, and your written guides outlive your sessions.
• Comfortably producing your own content - screen recordings, short videos, written guides - without a production team.
• Patience with people under time pressure and the judgment to know when to stop explaining and start doing.
• Willingness to work early mornings, since that’s when a dental office can spare thirty minutes.

Nice to have:

• You’ve worked in a dental, medical, optometry, or veterinary practice. You’d be teaching your former colleagues, and you’d be very good at it.
• Experience with practice management systems - Dentrix, Eaglesoft, Open Dental.
• Instructional design background or experience with an LMS or customer education platform.
• Video editing and screen-recording fluency.
• Spanish language proficiency

Tools we use:

• Zoho Desk for support tickets and knowledge base
• Zoho CRM for the account picture
• Asana for program and release tracking
• Google Workspace for docs, email, chat, and meetings
• Adit itself, which you’ll know better than almost anyone.