{"id":2769482,"url":"https://alion.io/job/adm-it-field-service-technician","title":"IT Field Service Technician","company":{"id":6178,"name":"ADM","domain":"adm.com","url":"https://alion.io/company/adm","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":17500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":6902},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:30:53Z","employer_posted_date":null,"last_verified_at":"2026-10-06T00:30:53Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"About ADM :\nFor more than a century, the people of Archer Daniels Midland Company (NYSE: ADM) have transformed crops into products that serve the vital needs of a growing world. Today, we're one of the world's largest agricultural processors and food ingredient providers, with approximately 40,000 employees serving customers in nearly 200 countries. With a global value chain that includes approximately 450 crop procurement locations, more than 330 food and feed ingredient manufacturing facilities, 62 innovation centers and the world's premier crop transportation network, we connect the harvest to the home, making products for food, animal feed, industrial and energy uses.\n\nPosition Summary:\nProvide an excellent end user experience in the support of end user hardware and software and provide in-region assistance for the global IT teams and projects.\nGeneral Position Information\n\nCommunication:\nFluent in English, both written and verbal\nCustomer service-orientated attitude\nExperience in effective communication with technical (IT) and non-technical (business) people\nCapable of working with end users in person or remotely over the phone or with collaboration tools such as Skype\n\nStandard Job Requirements:\nHighly motivated team player with the skills and ability to manage changing priorities\nExpected to resolve assigned incidents and requests within defined timeframes and quality\nExpected to aid and train team members\nExpected to work occasional weekends, holidays, and overtime\nExpected to perform on-call duties\n\nPhysical Requirements:\nExtensive keyboard operations\nSitting for extended periods of time\nStanding for extended periods of time\nAble to climb ladders, crawl in small spaces and lift objects up to 22 Kg\n\nOther:\nAll other tasks as directed or as required for the successful completion of the role\n\nSelection Criteria:\nTraining / Certifications:\n3+ years working experience in support of end user hardware and software\nITIL certification preferred\n\nTechnical Competencies:\nExperience in using a ticketing tool for managing incidents and requests\nSetting up computers, computer peripherals and phone handset on end user desks\nComputer management in Active Directory\nImaging computers with a standard operating environment (SOE)\nInstalling software\nConfiguring printers and installing printer drivers\nBasic configuration of Windows 10 and 11 operating environments\nProficient in using Microsoft Outlook, Word, Excel and PowerPoint\nProficient in using Apple iOS devices such as iPhones and iPads\nInstalling network and server equipment in racks (hardware only)\nPatching network cables to switches\nInterfacing with vendors for the procurement of hardware or requesting support\nProviding IT advice and training to end users in line with company guidelines, policy and standards\n\nKey Roles:\nEnd User Computing Support (Weight 60-70%):\nResolve incidents and action requests for end user computers, computer peripherals and phones.\nNetworking and Data Centre Teams Support (Weight 10-20%)\nProvide in-region assistance to the global Networking and Data Centre Services teams for purchasing and hands-on-wires support.\nProject Support (Weight 10-20%)\nProvide in-region support for the execution of projects.\n\nEthics and Safety Obligations:\nOur core values express what we expect of ourselves and each other. They guide our behaviour, and they serve as the foundation for our decision making. In everything we do at ADM, we embrace and embody these values:\nHave Integrity:\nBe honest and true\n\nBe Resourceful:\nMake it work the right way\n\nShow Respect:\nTreat everyone and everything with care and consideration\n\nPractice Teamwork:\nSucceed together\n\nAchieve Excellence:\nBe great at what you do and keep getting better\n\nTake Responsibility:\nOwn it. Do it. Don't give up.\n\nWork in an ethical and legal manner in accordance with Company policies and procedures:\nMaintain a high level of individual and team professional ethics, standards and behaviours.\nRemain familiar with policies and procedures relating to work. Comply with company policies and procedures.\nComply with relevant industry codes of practice, Trade Practices, Privacy and other relevant legislation.\nEnsure that required licenses and certifications remain current. Advise management where required licenses and certifications are suspended or revoked for any period.\n\nHealth and Safety:\nWork and ensure all employees work in a healthy and safe manner, not adversely affect the health and safety of themselves or others, in accordance with relevant legislation and the ADM Health & Safety, Drug & Alcohol and other related policies:\nReport fit for work and follow all reasonable instructions relating to your or others health and safety.\nIdentify hazards in your work area, eliminate them where possible and where not possible, assist other staff to rectify the issue to ensure no imminent danger to self or others.\nReport all hazards, near misses, incidents and injuries immediately.\nParticipate in or co-operate with company OH&S initiatives and projects and attend all required safety training, including driver training where applicable.\nEnsure that company property in your use or control is well maintained and is kept in a tidy, secure and safe condition at all times.","description_format":"text","description_chars":5256,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Chemical Manufacturing","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.81,"p_room":0.75,"age_days":20,"expected_fill_days":23,"reasons":["seen:20","velocity","win:late"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/adm-it-field-service-technician","json_url":"https://alion.io/job/adm-it-field-service-technician.json","meta":{"generated_at":"2026-10-27T05:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5396,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6178},"rest":"https://alion.io/mcp/rest/get_company?id=6178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadm-it-field-service-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadm-it-field-service-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadm-it-field-service-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adm-it-field-service-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadm-it-field-service-technician"}]}