{"id":4272478,"url":"https://alion.io/job/adm-senior-network-operations-engineer-decatur-il","title":"Senior Network Operations Engineer - Decatur, IL","company":{"id":6178,"name":"ADM","domain":"adm.com","url":"https://alion.io/company/adm","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BrassRing","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-13T18:16:26Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:20:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Information Technology\nSenior Network Operations Engineer - Decatur, ILPosition Summary\nAs a Senior Network Operations Engineer within ADM’s Global Technology organization, you will play a pivotal role in ensuring the operational stability, performance, and continuous improvement of ADM’s global network infrastructure. This position focuses on operational excellence, ITSM process maturity, and effective management of Managed Service Providers (MSPs) responsible for day-to-day network support. You will help drive service reliability, proactive monitoring, and incident response, while ensuring network operations align with ADM’s ITIL-based service management framework and Global Technology (GT) standards.\nThis role requires a balance of strong technical knowledge, process discipline, and supplier management expertise. You will partner closely with ADM’s network engineering, architecture, and service management teams to maintain operational health, ensure SLA adherence, and drive continuous improvement through data-driven insights and automation.\nKey Responsibilities\nOperational Excellence & Service Reliability\nEnsure the ongoing performance, availability, and resiliency of ADM’s enterprise network, including LAN, WAN/SD-WAN, data center fabrics, firewalls, and wireless environments.\nOversee day-to-day network operations delivered through Managed Service Providers, ensuring adherence to defined SLAs, OLAs, and operational KPIs.\nLead operational governance reviews and performance assessments with MSPs to identify gaps, drive accountability, and promote service improvement initiatives.\nEnsure global network products and services maintain 24x7 service availability through effective monitoring, incident response, and escalation management.\n ITSM Process Maturity & GovernanceAdvance the maturity of ITSM processes within Network Operations, focusing on Incident, Problem, Change, and Request Management.\nEnsure compliance with ADM’s ITIL-based processes and Global Technology governance standards (D2C & R2F).\nPartner with Service Management L3 owners to enhance service reporting, trend analysis, and RCA quality.\nImplement process improvements that reduce mean time to detect (MTTD) and mean time to restore (MTTR), while improving service predictability.\n Managed Service Provider (MSP) OversightAct as ADM’s operational interface for global network MSPs, ensuring technical and procedural alignment across incident, change, and service request workflows.\nManage service reviews, performance metrics, and operational escalations to ensure vendors meet contractual obligations.\nValidate operational readiness for new solutions and ensure seamless handoff from project delivery into steady-state support.\nMaintain governance documentation including runbooks, SOPs, and escalation matrices.\nContinuous Improvement & AutomationDrive operational automation and analytics initiatives to streamline network monitoring, event correlation, and fault isolation.\nDevelop dashboards and key health indicators to proactively identify risks and prevent outages.\nPartner with engineering to integrate monitoring and telemetry into design standards, ensuring new deployments are operationally ready from day one.\nLead post-incident reviews to ensure lessons learned are embedded into operations and future designs.\nIncident Leadership & Major Incident ManagementServe as a senior technical resource during high-priority outages impacting global connectivity.\nLead cross-functional war rooms and coordinate with MSPs and internal teams for rapid resolution.\nConduct deep-dive problem investigations to identify root causes, corrective actions, and long-term preventive measures.\nChampion a culture of accountability and continuous improvement through strong post-incident review discipline.\n Operational Readiness & Lifecycle ManagementEnsure ADM’s network devices, configurations, and software versions are current, supported, and aligned to lifecycle standards.\nSupport vulnerability remediation and security compliance activities in collaboration with the cybersecurity team.\nMaintain configuration and asset data accuracy in ADM’s CMDB and related tooling (e.g., SolarWinds, Cisco DNA Center, ServiceNow).\nDrive proactive obsolescence management and risk mitigation for network infrastructure.\nQualifications & Preferred Certifications8-10 years of enterprise network operations experience managing large, distributed networks.\nStrong understanding of ITIL v4 practices and service management processes.\nProven experience managing or governing MSP-delivered network operations and performance SLAs.\nSolid technical foundation across routing, switching, wireless, and network monitoring platforms.\nEffective communicator, written & verbal capable of interacting with executives, peers, and suppliers. Understands how to relate to different level of an organization.\nStrong analytical mindset with the ability to translate operational data into actionable insights.\nDesired CertificationsOperations & ITSM: ITIL v4 Managing Professional or equivalent.\nNetworking: Cisco CCNP/CCIE Enterprise, CompTIA Network+, Juniper JNCIP.\nAutomation & Observability: Cisco DevNet Associate/Professional, Ansible, Python, or related scripting tools.\nCloud & Security: AWS/Azure Networking Associate, CCNP Security, Palo Alto PCNSE.\nLanguages:English\nImpactThis position directly supports ADM’s operational excellence objectives by ensuring a stable, secure, and predictable network foundation. You will drive measurable improvements in service reliability, incident response, and MSP performance, while strengthening ADM’s ITSM maturity and alignment with Global Technology governance. Through disciplined operational leadership, proactive risk management, and continuous improvement, you will help ensure ADM’s global connectivity remains resilient, efficient, and business-aligned.\nCommon Technologies Utilized at ADM\nCisco Catalyst 9K Campus LAN, Catalyst 8K SD-WAN, Palo Alto, Firewalls, Cisco Firewalls, ASR/ISR Edge Routers, Nexus 9000 Data Center Fabric, Cisco DNA Center, ISE, vManage, Nexus Dashboard, ThousandEyes, Stealthwatch, Citrix NetScaler, and SolarWinds Observability platforms.\nExcited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.\nADM requires the successful completion of a background check.\nREF:115006BR","description_format":"text","description_chars":6458,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Animal Nutrition","Bioenergy","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-11-13T18:16:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-14T05:01:39Z"},"pay":null,"html_url":"https://alion.io/job/adm-senior-network-operations-engineer-decatur-il","json_url":"https://alion.io/job/adm-senior-network-operations-engineer-decatur-il.json","meta":{"generated_at":"2026-11-14T05:01:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6178},"rest":"https://alion.io/mcp/rest/get_company?id=6178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadm-senior-network-operations-engineer-decatur-il"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadm-senior-network-operations-engineer-decatur-il"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadm-senior-network-operations-engineer-decatur-il"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adm-senior-network-operations-engineer-decatur-il\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadm-senior-network-operations-engineer-decatur-il"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4272478}},{"tool":"search_jobs","arguments":{"company":"adm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4272478},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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