{"id":2515455,"url":"https://alion.io/job/administer-justice-bilingual-support-specialist","title":"Bilingual Support Specialist","company":{"id":2131966,"name":"Administer Justice","domain":"administerjustice.org","url":"https://alion.io/company/administerjustice","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elgin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T08:35:03Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Mission: For over 25 years Administer Justice has stood in the gap to empower vulnerable neighbors with the help of a lawyer and the hope of God’s love through the home of the church. We exist to invite others to use their gifts to advance God’s kingdom of justice and righteousness. God’s heart beats for justice for the poor which is the second most prominent theme in the Bible. Because He cares, so do we. We demonstrate this by expanding access to Justice and Jesus. 1 in 3 Americans cannot afford an attorney. In a nation that pledges “liberty and justice for all”, that should not be. As Christ followers called to Administer true justice (Zechariah 7:9), that must not be. Together we can change that story.\nVision: Our vision is to see 1,000 Gospel Justice Centers transforming lives in the name of Christ. Transformation takes place as a trained team of volunteers establish neighborhood Gospel Justice Centers. Each Center is distinctly biblical, holistic, team-based, neighborhood centered, dignity giving, self-sustaining and leads back to the local church. The team provides legal, social, and spiritual support through a Justice Champion (team leader), Community Advocate, Hospitality Specialist, Prayer Champion, Client Intake Specialist, Interpreter, Attorney, Client Advocate and Follow-Up Advocate. Our logo demonstrates many diverse hands coming together to shine the light of the Holy Spirit into the darkness of injustice. We multiply impact through volunteers using their gifts to do justice, love kindness and walk humbly with God (Micah 6:8).\nValues: No one does justice alone. We believe that God is building a team at Administer Justice with people using their gifts to advance His kingdom through the pursuit of justice. We value everyone doing their P.A.R.T. (1 Corinthians 12:12) We are passionate, adaptive, result-oriented, team-players. We live these values through our work knowing that we serve the Lord Jesus Christ. We embrace the truth that “Whatever you do, work heartily, as for the Lord and not for men.” Colossians 3:23. Our values drive us to measure and improve results. We perform with excellence because we know we will give an account. This drives us to work through three teams to engage, equip and ensure great outcomes.\nYour Role:You are the voice of Administer Justice. As people reach out, you provide direction, guidance, and support. This includes clients, volunteers, and others. Your warm welcome, positive attitude, and calming presence provide encouragement and confidence. When executed well, fear is reduced because of a prompt response, and hope begins to form. Joy comes from hearing anxiety reduced and knowing you efficiently and effectively moved people forward toward Gospel Justice.\nReports to:Support Center Manager\nLocation:Remote eligible. Hybrid in Elgin, IL welcomed.\nSchedule:Part-time, 17 hours per week, 7am-3pm Central Time every Saturday (except Thanksgiving and Christmas and 5th Saturdays) and Monday-Tuesday daytime availability for 10 hours\nWho You’ll Serve:You serve two groups of people:\n1. GROUP 1: AJ’s Volunteers - The AJ Team is not complete without the many volunteers that work hard to help clients access justice in their local communities on Saturdays. You help receive and respond to messages from volunteers looking for support while they are serving and respond to questions they have during the week.\n2. GROUP 2: AJ’s Clients - Clients with appointments sometimes have issues connecting with their team on Saturdays, either in person or virtually. You monitor these calls and provide support when needed. You also work with our Answering Service vendor to call back clients during the week who need additional information or support.\nWhat you’ll do:\nPromptly and efficiently answer phone and email requests from volunteers serving at AJ’s Gospel Justice Centers. \nEnsure volunteers experience high-quality support, increasing their effectiveness and satisfaction in their roles. \nProvide support, assistance, and guidance to clients that call Administer Justice on Saturdays about their scheduled appointment.\nCall clients back to provide additional information, assistance rescheduling or canceling their appointment, or to schedule them for an appointment.\nContribute to a welcoming, organized, and supportive environment that attracts and retains committed volunteers. \nOptional, but preferred: When able, willing to periodically cover shifts for client and volunteer support during the week.\nThe impact you’ll have:When done well you will experience joy from:\nHearing and seeing anxiety reduced when hope is offered by direction given to clients and volunteers. \nHelping volunteers share the joy of loving neighbors by quickly responding & providing clear direction. \nPromptly responding to all inquiries to remove frustration and barriers to accessing justice. \nKnowing God is using your gifts to uphold client dignity, support client service, and enhance the ministry through your heart, ideas, and contributions. \nSuccess in this role is measured by:\nCall answer rate/speed during operational hours; \nTime to resolution of support requests; and \nClient satisfaction scores after sessions and volunteer satisfaction scores. \nSkills and qualifications:\nIn a growing, energetic relationship with Jesus & aligned with Administer Justice’s Statement of Faith. \nExceptional heart for service, able to guide others in this heart for deeper ministry impact. \nHighly computer proficient, able to quickly learn new systems and use them efficiently and train others. Experience with Zendesk, Vonage, or Acuity, a plus. \nExperience answering and routing high volume phone calls, emails, and chats. \nFluency in English and Spanish required.","description_format":"text","description_chars":5729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-14T09:47:10Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.739,"p_room":0.75,"age_days":21,"expected_fill_days":24,"reasons":["conf:2","win:late"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/administer-justice-bilingual-support-specialist","json_url":"https://alion.io/job/administer-justice-bilingual-support-specialist.json","meta":{"generated_at":"2026-10-29T12:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2131966},"rest":"https://alion.io/mcp/rest/get_company?id=2131966"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadminister-justice-bilingual-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadminister-justice-bilingual-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadminister-justice-bilingual-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/administer-justice-bilingual-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadminister-justice-bilingual-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2515455}},{"tool":"search_jobs","arguments":{"company":"administerjustice.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2515455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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