{"id":3885967,"url":"https://alion.io/job/admiral-group-household-claims-handler-2","title":"Household Claims Handler","company":{"id":1861794,"name":"Admiral Group","domain":"admiralgroup.co.uk","url":"https://alion.io/company/admiralgroup-co-uk","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"B","score":82,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0.667,"time_to_fill_p50_days":22,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cardiff, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T11:06:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T16:22:18Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As a Prime Claims Handler, you will support customers through unexpected events affecting their home or belongings. By showing empathy, professionalism and care, you will provide reassurance and help make the claims journey as straightforward and stress-free as possible.\nYou will take ownership of new and existing claims, working with customers, suppliers and internal teams to progress each claim and achieve fair and timely outcomes. You will provide clear updates, resolve enquiries and make informed decisions in line with the customer’s policy and our claims processes.\nYou will also have the opportunity to share feedback and ideas that help us improve our processes, customer experience and overall service.\nAbout the role\nWe are looking for positive and customer-focused Claims Handlers to join our Household Claims Prime team.\nYou will manage new and existing household claims, primarily by telephone, providing support and guidance throughout the claims journey. Working as part of a supportive team, you will manage your own caseload and work within agreed service standards, timescales and performance expectations.\nIf you thrive in a fast-paced environment, enjoy helping customers and want to be part of a positive and collaborative team, we would love to hear from you.\nMain Duties and Responsibilities\nManage household claims from allocation through to settlement, progressing each claim to the furthest possible point during every customer interaction.\nDeliver on our customer promise by providing proactive updates, resolving queries efficiently, and ensuring a positive customer experience throughout the claims journey.\nAssess and validate claim information, review supporting documentation and supplier reports, and make informed decisions in line with policy and underwriting requirements.\nLiaise with customers and third-party suppliers to obtain information, progress claims, and achieve timely resolutions.\nMeet quality, service, and performance targets while ensuring customers are treated fairly and professionally at all times.\nAccurately capture and maintain claim records, safeguarding customer information and adhering to all Data Protection requirements.\nSkills and Experience\nEssential\nStrong customer focus with an empathetic and professional approach.\nExcellent verbal and written communication skills.\nGood organisation, time management and attention to detail.\nAbility to manage workloads, prioritise effectively and make informed decisions.\nResilient, adaptable and comfortable working in a fast-paced environment.\nStrong teamworking skills with a commitment to delivering high-quality service.\nDesirable\nPrevious customer service, claims or insurance experience.\nExperience managing a caseload or working to service and performance targets.\nExperience handling customer queries and working with third-party suppliers.\nLocation\nThis is a hybrid role, with the successful candidate required to work from Cardiff two days per week.\nWhat’s in it for you?\nOur journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here - you Share in Our Future.\nThere are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years.\nFlexibility and work-life balance are important to us, which is why your time will be split between home and the office.\nAt Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant.\nThe application process\nWe understand that a lengthy recruitment process can be frustrating, so we’ve kept things simple with a three-stage application process. Our goal is to give you an outcome within weeks, not months.\nOnce you submit your application, it will be reviewed by a member of the team. If successful, you’ll be invited to a short telephone interview. If you progress from there, the final stage is an interview at our office.\nDuring this session, you’ll experience our culture first-hand, learn more about the role and complete a final face-to-face interview.\nDisability Confident Leader\nAs a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.\nIf you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email Samantha Bevan or contact us on 07443573168. 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