IT Service Desk Specialist

Who we are?

Admirals is a pioneering FinTech company renowned for revolutionizing personal finance through cutting-edge technology. Over the past 20 years, we have transformed from an online trading provider to a comprehensive financial ecosystem that prioritizes transparency and accessibility. With a growing team of over 400 professionals across 18 locations worldwide, we are dedicated to delivering exceptional financial solutions to our clients.

Why you should become an Admiral employee?

Equality and professional development - we believe in fostering a workplace that values employee rights and gender equality. Admirals offers extensive training programs and benefits to support your growth and career advancement.

Global support to the team - our diverse experiences across various regions allow us to provide you with progressive policies that acknowledge and respect different cultures. We ensure an efficient infrastructure to support you in overcoming daily challenges.

Our values - we thrive on creativity, innovation, and the collaborative spirit that each member brings to our team.

Requirements

• Experience in Helpdesk, Service Desk, IT Support, or Internal User Support
• Experience with Windows and macOS user support
• Experience with Active Directory: user accounts, groups, password resets, and access management
• Experience with Atlassian tools, such as Jira, Jira Service Management, or Confluence
• Basic knowledge of Microsoft 365, including Outlook, Teams, and user account support
• Basic understanding of hardware, peripherals, and office equipment
• Basic understanding of Wi-Fi, VPN, and common connectivity issues • English and Russian language skills; Estonian would be an advantage
• Clear communication, attention to detail, and willingness to learn Would be an advantage:
• Basic knowledge of Entra ID / Azure AD • Experience with Google Workspace administration
• Experience with MDM or endpoint management tools
• Experience with remote support tools, such as TeamViewer or AnyDesk
• Basic knowledge of IT asset management
• Awareness of basic IT security practices, such as MFA, password policies, and access control

Job Description:

IT Service Desk Specialists support internal employees with daily IT-related requests and act as the first point of contact for internal IT support.

Key responsibilities:

• Handle and prioritize internal IT support requests through Jira, email, Teams, and other support channels

• Support local and remote employees with IT-related issues

• Assist with account and access management

• Support Microsoft 365, Atlassian tools, and other internal systems

• Troubleshoot basic hardware, software, printer, Wi-Fi, and VPN issues

• Set up workplaces for new employees and support onboarding/offboarding processes

• Prepare, issue, track, and return IT equipment

• Install and configure software

• Escalate complex technical requests to other IT team members

• Update internal IT guides and documentation