{"id":2098856,"url":"https://alion.io/job/adnet-technologies-field-services-engineer","title":"Field Services Engineer","company":{"id":2166735,"name":"ADNET Technologies","domain":"thinkadnet.com","url":"https://alion.io/company/thinkadnet","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28850,"max":31250,"currency":"USD","period":"year","gross":null,"usd_annual":31250},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:43:35Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T03:10:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Founded in 1991, ADNET Technologies is a SOC 2, Type II Compliant IT management and cybersecurity firm with offices in Rocky Hill, CT and Albany, NY. ADNET works closely with clients to provide industry-leading service across three core areas-Managed IT Services, Cybersecurity and Cloud-and is distinguished by its human-centered approach to client engagements. From providing seamless access to a vast support network to a dedicated Engagement Team in your local community, ADNET is proud to be both recognized globally and loved locally. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)\nNew Charter is seeking a Field Services Engineer in Burlington, Vermont (in other companies this person could hold the title of Field Support Engineer, Field Service Technician, IT Field Services Engineer) to resolve client technology issues on-site and remotely while keeping essential IT systems reliable and secure.This is a field-based position requiring near-daily travel to client locations in Burlington, Vermont, and the surrounding area.\nIn this role, you will partner with clients, service delivery colleagues, and technical escalation teams to troubleshoot Windows desktops and servers, Microsoft 365, Microsoft Entra ID, Intune, networks, and virtual infrastructure. You will manage support tickets and project assignments in ConnectWise, maintain accurate client documentation, and coordinate timely resolutions against service commitments.\nTo be successful in this role, you will diagnose recurring issues at their root cause, perform preventive maintenance, and implement practical fixes across endpoints, networking equipment, backup systems, and cloud environments. You will communicate clearly with clients, prioritize competing requests, and escalate complex incidents promptly.\nWe understand that great candidates may not meet every requirement listed. If you meet around 70% of the qualifications and are excited about this role, we encourage you to apply.\nJob Title: Field Services Engineer\nJob Location: Burlington, Vermont (Hybrid with travel to client sites when needed)\nCompensation: $28.85 - $31.25 hourly (60k - 65k yearly)\nGeneral Job Duties Include:\nProvide on-site technical support across client locations, with remote support by phone, email, ticketing, and remote management tools as appropriate.\nOwn assigned incidents, service requests, projects, and follow-ups; meet response expectations, escalate when necessary, and keep clients informed.\nInstall, configure, maintain, and troubleshoot Windows systems, applications, Microsoft 365 services, and cloud infrastructure.\nTroubleshoot IP networks, switches, wireless systems, firewalls, virtual environments, and backup or restoration issues.\nPerform preventive maintenance, operating system updates, security configuration, patching, and network or system upgrades.\nDocument client environments and work performed in ConnectWise and other knowledge systems; record time accurately and promptly.\nIdentify recurring issues, recommend proactive improvements, and collaborate on long-term solutions.\nParticipate in team stand-ups, technical meetings, training, and an on-call rotation requiring availability outside normal business hours.\nFollow company service procedures, ITIL-aligned ticket practices, and client service standards.\nOptional law-enforcement-related client projects may require additional training and screening under applicable CJIS requirements; participation is voluntary.\nRequired Experience:\nAssociate degree or 3-5 years of equivalent technical experience.\nAt least one relevant industry certification or equivalent practical experience.\nHands-on troubleshooting of Microsoft Windows desktops and servers, Microsoft 365, Microsoft Entra ID, and Intune.\nSolid understanding of IP networking, including switching, routing, wireless connectivity, and firewalls; ability to diagnose hardware and software issues remotely and on-site.\nStrong customer communication, documentation, independent problem-solving, and teamwork skills; valid driver’s license and reliable transportation for frequent client-site travel.\nPreferred Experience :\nExperience in a managed services provider (MSP) or high-volume, multi-client IT support environment.\nFamiliarity with Apple macOS devices and mixed-platform environments.\nExperience supporting virtualized systems, cloud infrastructure, and backup/recovery workflows.\nExperience with ConnectWise or a comparable professional services automation/ticketing platform.\nKnowledge of ITIL service management practices and proactive managed services tooling.\nPhysical Requirements :\nAbility to lift equipment weighing up to 70 pounds using appropriate techniques and lifting aids; occasional ladder use or access to elevated or confined equipment areas may be required.\nAbility to work in office, client-site, and network/server-room environments, with extended periods of sitting or standing.\nFrequent local driving and occasional air travel, evening or weekend work, and overnight travel may be required.\nWork schedules may vary with coverage needs, generally between 7:00 a.m. and 6:00 p.m.; a reliable internet connection and professional home workspace are needed for remote duties.\nReasonable accommodations may be available to enable qualified individuals to perform essential job functions.\nAdnet Technologies, a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Adnet Technologies recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":5766,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-08T17:43:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":31250,"is_top_pay":false},"html_url":"https://alion.io/job/adnet-technologies-field-services-engineer","json_url":"https://alion.io/job/adnet-technologies-field-services-engineer.json","meta":{"generated_at":"2026-10-13T04:14:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2166735},"rest":"https://alion.io/mcp/rest/get_company?id=2166735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fadnet-technologies-field-services-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fadnet-technologies-field-services-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fadnet-technologies-field-services-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/adnet-technologies-field-services-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fadnet-technologies-field-services-engineer"}]}